Case Manager

enable.me; New Zealand; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Rainbow Tick certification

Living wage certified

Employee benefits including personal保险

Job summary

enable.me is seeking a Case Manager to support Insurance Advisers with high-quality administration and client service in Wellington. You will build strong relationships with clients and providers, respond to inquiries, and coordinate policy reviews.

You’ll handle policy servicing, updates and arrears, assist advisers with admin tasks, and contribute to a supportive culture that embraces warmth, empathy and a practical, can-do approach.

Qualifications

• Previous experience in a customer-focused role is essential.
• A warmth and empathetic communication style.
• Excellent relationship management skills.
• Ability to prioritise and manage time well.
• A proactive, can-do attitude and initiative.

Responsibilities

• Build strong relationships with clients and our insurance providers to provide an exceptional client service.
• Manage inbound and outbound calls to respond to client enquiries and proactively offer policy reviews.
• Handle policy servicing, including alterations, general updates, and arrears handling.
• Support our advisers with administrative tasks.

Skills

Customer service

Communication

Relationship management

Time management

Team support

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

enable.me - Wellington Central, North Island

At enable.me, we are here for our clients, their family or their businesses. We provide financial advice and coaching that help Kiwis take control of their finances and to realise a better financial future.

How we conduct our business is just as important as what we do. Our culture thrives on supporting each other to achieve the best outcomes for our clients. We care for each other and are proud to be Rainbow Tick and Living wage certified.

About the Role

We have an exciting opportunity to join our Case Manager team. In this role, you'll support our Insurance Advisers to provide high-quality administration and client support including:

• Building strong relationships with clients and our insurance providers to provide an exceptional client service
• Managing inbound and outbound calls to respond to client enquiries and proactively offer policy reviews
• Handling policy servicing, including alterations, general updates, and arrears handling
• Supporting our advisers with administrative tasks

What We're Looking For

• Previous experience in a customer focused role is essential.
• A communication style that exudes a natural warmth and empathy
• Excellent relationship management skills
• Ability to prioritise and manage time well
• A great work ethic that is full of motivation, enthusiasm and initiative
• A ‘can do’ attitude with the willingness to get stuck in and help our anywhere
• Experience or interest in the financial services sector is a bonus, but not essential - we'll teach you what you need to know!
• Build your knowledge of Financial Services in a growing company
• Employee benefits including a suite of personal insurances
• Become part of a great team