Office Administrator

NZCR Clinical Trials; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Discretionary bonus opportunities

Generous employee referral bonuses

Retail discounts and exclusive deals

AI tools, training and on-the-job学习

Wellbeing programme and generous leave

Job summary

NZCR Clinical Trials in Auckland seeks a dedicated receptionist to support the Auckland site. You will oversee the reception, coordinate facilities, and assist with security, safety and office operations, reporting to the Operations Manager.

You will lead the on-site team, manage vendors and maintain a welcoming environment for staff, participants and visitors, enabling smooth day-to-day research activities.

Qualifications

• Experience in office administration, facilities coordination or reception roles.
• Strong organisational and planning skills with attention to detail.
• Ability to lead or support others and manage multiple priorities.
• Professional communication with staff, visitors and participants.

Responsibilities

• Lead and support the part-time Receptionist to deliver exceptional service.
• Oversee day-to-day operation of reception, ensuring a welcoming, professional space.
• Manage office supplies, mail, couriers, vendors and service providers.
• Liaise with building management, contractors and tradespeople for upkeep.
• Coordinate Safe365 maintenance requests and follow through to completion.
• Support health and safety activities, including Fire Warden duties and site compliance.
• Assist Operations Manager with site security and office protocols.
• Identify process improvements to boost efficiency and employee experience.
• Coordinate catering and supplies as needed across the team.

Skills

Office administration

Facilities coordination

Reception experience

Leadership / mentoring

Multitasking

Communication / customer service

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

NZCR Clinical Trials – Auckland, North Island

Permanent position | Choose either Monday-Thursday (32 hours) or Monday-Friday (40 hours) | 7:30am-4:00pm

Reporting to the Operations Manager, you'll oversee the smooth day-to-day running of our Auckland reception. As the key on-site contact, you'll take ownership of receptionto create a welcoming environment for staff, customers and visitors, and ensure everything runs efficiently behind the scenes.

This is a reception-based role.

What You'll Do

• Lead and support the part-time Receptionist to deliver exceptional service to staff, visitors and study participants.
• Oversee the day-to-day operation of reception, ensuring a professional, welcoming and efficient space.
• Manage office supplies, mail, couriers, vendors and service providers.
• Act as the key liaison with building management, contractors and tradespeople for maintenance, repairs and facility improvements.
• Oversee actioning Safe365 maintenance requests, arranging repairs and following through to completion.
• Support workplace health and safety activities, including Fire Warden responsibilities, emergency preparedness and site compliance requirements.
• Support the Operations Manager with site security, visitor access, building access systems and office protocols.
• Identify and implement process improvements that enhance efficiency and the employee experience.
• Build strong relationships across departments and provide support, such as ordering catering and supplies, as required.

Skills & Experience

• Experience in office administration, facilities coordination or reception roles.
• Strong organisational, planning and problem-solving skills.
• Confident working independently and taking ownership of outcomes.
• Experience leading, mentoring or supporting others.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional communicator with a customer-focused approach.
• Experience coordinating contractors, service providers or facilities activities would be advantageous.
• Strong attention to detail and commitment to maintaining high workplace standards.
• Discretionary bonus opportunities.
• Generous employee referral bonuses.
• Retail discounts and exclusive deals.
• AI tools, training and on-the-job learning.
• Wellbeing programme and generous leave from day one.
• Opportunities across our Trans-Tasman network.

About NZCR

Established in 2020 through the merger of Auckland Clinical Studies (ACS) and Christchurch Clinical Studies Trust (CCST), NZCR is at the forefront of early-phase clinical research in New Zealand. With over 35 years of combined research excellence, we have successfully completed more than 750 trials involving over 15,000 participants.

Our physician-led, world-class research units in Auckland, Christchurch, Wellington and Hamilton conduct complex studies in both healthy participants and patient populations. Partnering with global pharmaceutical and biotech companies, we deliver excellence in clinical research while exploring potential new medicines that improve health outcomes. We place our participants at the centre of everything we do, ensuring their safety, comfort and wellbeing throughout their research journey.

Why This Role?

This role is ideal for someone who enjoys being the person others rely on. You'll be the welcoming face of our reception and a trusted point of contact for staff, participants, visitors, contractors and building management.

Combining office administration, facilities coordinationand people leadership, this role offers variety, ownership and the opportunity to make a real impact on the day-to-day experience of our team. We're looking for someone proactive, resilient and highly organised who enjoys finding solutions, improving processes and creating a workplace where people can thrive.