Case Management Kaiārahi Coordinator

eight73 consulting; Ōtorohanga; On-site; NZD 60,000 - 75,000; Full time

Job summary

Ōtorohanga Support House Whare Āwhina Trust is seeking a compassionate Case Management Kaiārahi Coordinator to support whānau in navigating challenges and accessing services.

You will coordinate referrals, engage with whānau, develop plans, connect to services, and monitor progress in a mana-enhancing, professional setting. The role is full-time, Monday to Friday 9am–4pm.

Qualifications

• Experience working with whānau and communities.
• Ability to build trust with diverse groups.
• Proficiency with Microsoft 365 and SharePoint.

Responsibilities

• Receive referrals and engage with whānau to understand needs.
• Develop and support tailored plans connecting to services and initiatives.
• Coordinate with community organisations and service providers.
• Monitor progress and provide ongoing support to whānau.
• Maintain professional, respectful and mana-enhancing practice.

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Are you passionate about supporting whānau to navigate challenges, access the right services and achieve their goals?

Ōtorohanga Support House Whare Āwhina Trust is looking for a compassionate, organised and community-minded Case Management Kaiārahi Coordinator to join our team.

This is a hands-on role working directly alongside whānau to understand their needs, identify their goals and connect them with services, opportunities and community initiatives that can make a meaningful difference.

About the role

As our Case Management Kaiārahi Coordinator, you will be a key point of contact for whānau seeking support. You will build trusted relationships, coordinate support and work collaboratively with community organisations and service providers.

Your responsibilities will include receiving referral, engaging with whānau, supporting and developing plans, connecting whānau with other services, monitoring progress and providing ongoing support.

Throughout your work, you will engage with whānau in a professional, respectful and mana-enhancing way. The role is full time, Monday to Friday 9am to 4pm.

About you

We are looking for someone who genuinely enjoys working with people and can build trust across a diverse community.

• Strong communication, planning, organising and coordination skills
• The ability to establish and maintain effective relationships with whānau, colleagues and community partners
• An approachable, flexible and adaptable working style
• The ability to work independently while contributing positively to a supportive team
• Good judgement, integrity and the ability to maintain confidentiality
• A proactive approach and willingness to continuously learn and improve
• Confidence using Microsoft 365 suite and Sharepoint
• An understanding of tikanga Māori, basic Te Reo Māori pronunciation, or a willingness to learn
• The ability to work flexibly, including occasional work outside usual business hours, to respond to the needs of whānau and clients

Above all, you will be someone who can establish credibility within our community and is committed to supporting whānau in a way that respects their aspirations, strengths and mana.

This is an opportunity to be part of a community-focused organisation where your work directly supports the wellbeing of local whānau.

You will work alongside a supportive team, build strong connections across the community and have opportunities to continue developing your skills through training and professional development.

If you are a strong relationship builder who wants to use your coordination and people skills to make a positive difference for whānau, we would like to hear from you.

Applicants will be subject to police vetting and must be NZ Residents.