Telecom Tech Support Agent - Queenstown (EC)

Placements24; Queenstown; Vor Ort; NZD 20.000 - 26.000; Vollzeit

Benefits dieser Stelle

Competitive base salary

Performance incentives

Comprehensive medical aid

Zusammenfassung

Placements24 is seeking a motivated Contact Centre Agent (Technical Support) to join our client's busy team in Queenstown, Eastern Cape. You will handle first-line technical issues across internet, mobile, and TV services, guiding customers through step-by-step solutions with patience and clear communication.

Ideal candidates have strong troubleshooting, excellent listening skills, and experience with CRM systems.

Qualifikationen

• Good troubleshooting skills for common technical issues.
• Excellent communication, active listening, and interpersonal skills.
• Proficiency in using call centre software and CRM systems.

Aufgaben

• Provide first-line technical support to customers in telecom services.
• Troubleshoot internet, Wi-Fi, mobile devices and set-top boxes.
• Escalate complex issues to Tier 2 support when needed.
• Document interactions and resolutions in the CRM system.
• Educate customers on product features and basic setup.

Kenntnisse

Troubleshooting

Communication skills

CRM systems

Call centre software

Ausbildung

High school diploma

Technical certifications

Tools

CRM software

Jobbeschreibung

Placements24 is seeking a motivated Contact Centre Agent (Technical Support) to join our client's busy team in Queenstown, Eastern Cape. You will handle first-line technical issues across internet, mobile, and TV services, guiding customers through step-by-step solutions with patience and clear communication.

Ideal candidates have strong troubleshooting, excellent listening skills, and experience with CRM systems.