Hotel Duty Manager — Lead Front Office & Guest Experience

EVT Limited; Wellington; Hybrid; NZD 60,000 - 80,000; Full time

Benefits offered by this job

50% dining & stays

$2 movie tickets

Staff meals

Career growth

Parental leave

Job summary

Rydges Wellington, part of EVT, is seeking a hands-on Duty Manager to join our Front Office team. You’ll oversee day-to-day hotel operations in the absence of senior leadership, ensure seamless guest experiences, and uphold safety and service standards.

Reporting to the Front Office Manager, you’ll lead from the front, support your team, and adapt quickly in a fast-paced environment. Key responsibilities include managing shift operations, guest arrivals and departures, handling feedback, and

Qualifications

• Previous experience as Duty Manager or Front Office leader in a hotel.
• Strong understanding of hotel operations and revenue principles.
• Proven ability to lead teams on shift in a fast-paced environment.
• Excellent communication and relationship-building across teams.
• Ability to handle guest feedback and complex situations.

Responsibilities

• Lead hotel on shift in the absence of the General Manager, acting as the key decision maker and hotel ambassador.
• Oversee Front Office operations while supporting wider departments to ensure seamless daily performance.
• Deliver exceptional guest experiences, including smooth arrivals, departures, VIP and group stays.
• Manage guest feedback and resolve issues promptly, maintaining a professional and solutions-focused approach.
• Drive a strong service culture, ensuring brand standards, presentation and team performance are consistently met.
• Monitor hotel safety, security, reporting and operational controls while supporting rostering, labour use and revenue optimisation.

Skills

Front Office leadership

Team leadership

Guest service

Communication

Problem solving

Opera Cloud

Tools

Opera Cloud

Job description

Rydges Wellington, part of EVT, is seeking a hands-on Duty Manager to join our Front Office team. You’ll oversee day-to-day hotel operations in the absence of senior leadership, ensure seamless guest experiences, and uphold safety and service standards.

Reporting to the Front Office Manager, you’ll lead from the front, support your team, and adapt quickly in a fast-paced environment. Key responsibilities include managing shift operations, guest arrivals and departures, handling feedback, and