Guest Service Agent - Front Desk & Guest Experience Hero

EVT Limited; Wellington; Hybrid; NZD 28,000 - 39,000; Part time

Benefits offered by this job

Dining discount

Movie tickets

Seasonal perks

Career growth

Parental leave

Volunteer opportunities

Job summary

EVT Limited is seeking a Guest Service Agent (Part-Time) for Rydges Wellington to deliver memorable guest experiences from arrival to departure. You will be the friendly face of the hotel, handling check-ins/outs, reservations, and guest accounts while upholding the high standards Rydges is known for.

Join a fast-paced hotel environment, connect with diverse guests, and partner with Housekeeping, Maintenance and Reservations to ensure rooms are guest ready.

Qualifications

• Previous customer service or front desk experience preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm, organised and professional under pressure.
• Excellent attention to detail and administrative accuracy.
• Confidence using hotel systems and technology.

Responsibilities

• Welcome guests with a warm and professional approach at check-in and check-out.
• Process guest accounts, reservations, and daily transactions accurately.
• Respond promptly to guest requests, enquiries and feedback.
• Coordinate with Housekeeping, Maintenance and Reservations to ensure rooms are guest ready.
• Maintain knowledge of hotel facilities, local attractions and current promotions.
• Ensure all operational procedures, cashiering and WHS standards are followed.
• Complete opening and closing duties and support wider front office operations as required.
• Assist in creating a positive and seamless guest experience at every interaction.

Skills

Customer service

Communication

Calm under pressure

Detail orientation

Hotel systems

Job description

EVT Limited is seeking a Guest Service Agent (Part-Time) for Rydges Wellington to deliver memorable guest experiences from arrival to departure. You will be the friendly face of the hotel, handling check-ins/outs, reservations, and guest accounts while upholding the high standards Rydges is known for.

Join a fast-paced hotel environment, connect with diverse guests, and partner with Housekeeping, Maintenance and Reservations to ensure rooms are guest ready.