Duty Manager - Rydges Wellington

EVT Group; Wellington; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Dining & stays discount

Movie tickets

Staff meals

Career growth

Parental leave & volunteering

Job summary

EVT Group's Rydges Wellington is seeking a hands-on Duty Manager to lead the Front Office during shifts, ensuring seamless operations and delivering consistently exceptional guest experiences across all touchpoints.

Reporting to the Front Office Manager, you will mentor teammates, uphold brand standards, manage guest feedback and complaints, and maintain a safe, well-run hotel environment with a proactive, customer‑focused leadership style.

Qualifications

• Previous experience in a Duty Manager or Front Office leadership role within a hotel environment.
• Strong understanding of hotel operations, including Front Office, guest services and revenue principles.
• Proven ability to lead teams on shift, particularly in a fast-paced environment.
• Excellent communication skills and the ability to build relationships across teams.
• Confidence in handling guest feedback, complaints and complex situations.
• Strong organisational and problem-solving skills.
• Knowledge of hotel systems and operational procedures (Opera Cloud).
• A commitment to delivering exceptional customer experiences every time.

Responsibilities

• Lead the hotel on shift in the absence of the General Manager, acting as the key decision maker and hotel ambassador.
• Oversee Front Office operations while supporting wider departments to ensure seamless daily performance.
• Deliver exceptional guest experiences, including smooth arrivals, departures, VIP and group stays.
• Manage guest feedback and resolve issues promptly, maintaining a professional and solutions-focused approach.
• Drive a strong service culture, ensuring brand standards, presentation and team performance are consistently met.
• Monitor hotel safety, security, reporting and operational controls while supporting rostering, labour use and revenue optimisation.

Skills

Front Office leadership

Hotel operations knowledge

Team leadership on shift

Communication skills

Guest feedback handling

Problem-solving

Opera Cloud knowledge

Tools

Opera Cloud

Job description

About EVT

Rydges Wellington is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers – because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well‑earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award‑winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year‑round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

The Role

We’re looking for a hands‑on and people‑first Duty Manager to join our Front Office team at Rydges Wellington. Reporting to the Front Office Manager, you’ll oversee the day‑to‑day running of the hotel in the absence of senior leadership, ensuring seamless operations, exceptional guest experiences, and a safe, well‑run environment at all times.

You’ll be the face of the hotel during your shift – leading from the front, supporting your team, and stepping in wherever needed to deliver a consistently high standard of service.

Key Responsibilities

• Lead the hotel on shift in the absence of the General Manager, acting as the key decision maker and hotel ambassador
• Oversee Front Office operations while supporting wider departments to ensure seamless daily performance
• Deliver exceptional guest experiences, including smooth arrivals, departures, VIP and group stays
• Manage guest feedback and resolve issues promptly, maintaining a professional and solutions‑focused approach
• Drive a strong service culture, ensuring brand standards, presentation and team performance are consistently met
• Monitor hotel safety, security, reporting and operational controls while supporting rostering, labour use and revenue optimisation

What You’ll Bring

• Previous experience in a Duty Manager or Front Office leadership role within a hotel environment
• Strong understanding of hotel operations, including Front Office, guest services and revenue principles
• Proven ability to lead teams on shift, particularly in a fast‑paced environment
• Excellent communication skills and the ability to build relationships across teams
• Confidence in handling guest feedback, complaints and complex situations
• Strong organisational and problem‑solving skills
• Knowledge of hotel systems and operational procedures (Opera Cloud)
• A commitment to delivering exceptional customer experiences every time

How You Work

• Daymaker ethos — no one’s too big for the small things
• Hands‑on and non‑hierarchical — leads from the front
• Resilient and solutions‑focused — stays calm and moves fast
• Owner’s mindset — takes accountability and drives continuous improvement

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels – no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more
• $2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar
• Delicious staff meals every shift
• Rapid career growth across our hotel and entertainment network
• Paid parental leave; community and volunteering opportunities