Luxury Front Office Duty Manager

Sofitel; Wellington; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Free staff meal provided during shift

Family & Friends Hotel Discounts

Annual free night accommodation

Accor training platforms access

Accor Heartist Benefits – discounted F

Refer-a-Friend bonus

Parental leave

Job summary

Sofitel Wellington invites you to join our Front Office team as a Duty Manager. You will oversee daily front office operations, lead shifts, and collaborate with the Front Office Manager to maintain exceptional guest experiences in a luxury setting.

As a permanent full-time role, you will coach staff, ensure seamless handovers, and uphold service standards across all guest touchpoints while meeting security and operational requirements of a luxury hotel in Wellington.

Qualifications

• Previous Front Office supervisory or Duty Manager experience.
• Strong knowledge of hotel operations and guest services.
• Experience with Opera PMS/Opera Cloud.
• Current NZ Manager's Certificate or willingness to obtain upon commencement.

Responsibilities

• Lead front office team and ensure smooth daily operations.
• Own shifts, make decisions and coordinate handovers.
• Coach staff, conduct shift briefings and coverage.
• Maintain duty manager logs and incident reports.
• Handle guest enquiries and VIP services throughout the shift.
• Upsell to drive room revenue and manage guest databases.
• Ensure security, cash handling, and reconciliations.
• Be flexible to work weekends, nights and public holidays.

Skills

Front Office supervision

Leadership

Guest services

Communication skills

Decision making

Education

New Zealand Manager's Certificate

New Zealand First Aid Certificate

Full NZ Driver's Licence

Tools

Opera PMS/Opera Cloud

Job description

Sofitel Wellington invites you to join our Front Office team as a Duty Manager. You will oversee daily front office operations, lead shifts, and collaborate with the Front Office Manager to maintain exceptional guest experiences in a luxury setting.

As a permanent full-time role, you will coach staff, ensure seamless handovers, and uphold service standards across all guest touchpoints while meeting security and operational requirements of a luxury hotel in Wellington.