Care Coordination Specialist – Home & Community Support

Health New Zealand - Te Whatu Ora Te Tai o Poutini West Coast; Westport; On-site; NZD 52,000 - 68,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is recruiting a Coordinator for Coasters Home & Community Support Services in Westport. The role focuses on coordinating care to help clients live well and age with dignity in their communities, working with referrers, nurses, and support workers.

You will manage rostering, cover annual leave and training, and deliver high-quality service to clients and their whanau, while upholding cultural safety and confidentiality as part of a National Band 4 framework.

Qualifications

• Strong customer service skills.
• Competent using Microsoft applications and rostering software.
• Able to work autonomously and in a team.
• Maintain confidentiality and use discretion.
• Well-developed interpersonal skills.
• Cultural sensitivity.
• Professional presentation.
• Ability to work under pressure.
• Commitment to ongoing self-development.

Responsibilities

• Coordinate service requests for clients with referrers and Coasters Nurses.
• Liaise with Support Workers and ACNM/AH leads regarding rostering.
• Provide high-quality customer service to clients, whanau and families.
• Support culturally safe care that honors dignity and mana.
• Participate in training and skill development.
• Use technology to support administration and communication.
• Assist onboarding, training and skill development of others.

Skills

Strong customer service

Microsoft Office

Autonomous work

Confidentiality

Interpersonal skills

Cultural sensitivity

Self-presentation

Ability to work under pressure

Commitment to self-development

Tools

Microsoft Office

Job description

Health New Zealand | Te Whatu Ora is recruiting a Coordinator for Coasters Home & Community Support Services in Westport. The role focuses on coordinating care to help clients live well and age with dignity in their communities, working with referrers, nurses, and support workers.

You will manage rostering, cover annual leave and training, and deliver high-quality service to clients and their whanau, while upholding cultural safety and confidentiality as part of a National Band 4 framework.