Homecare Coordinator, Wellington

Care on Call; Wellington; Hybrid; NZD 55,000 - 75,000; Full time

Job summary

Care on Call is hiring a full-time Care or Service Coordinator to join our Wellington office. The role involves coordinating shifts, managing rosters, and organizing staff to ensure seamless care for clients across NZ.

You will work with a team of caring professionals to support clients, families, and whānau with compassion and efficiency. Applicants should have an awesome phone manner, strong customer service focus, and solid computer skills.

Qualifications

• Excellent phone manner and customer service orientation.
• Solid computer skills with MS Office proficiency.
• Knowledge of the healthcare sector is a bonus.
• Able to work well in a team and support others.

Responsibilities

• Coordinate shifts and rosters from the Wellington office.
• Organise staff and manage changes to rosters as needed.
• Provide compassionate, professional support to clients and their families.

Skills

Phone etiquette

Customer service

Computer skills

Healthcare knowledge

Team player

Organisation

Attention to detail

Problem solving

Tools

MS Office

Job description

What we do:

Care on Call (NZ) Limited supports clients referred to us by organizations such as ACC, MOH, hospitals, community services and privately. Our clients come to us for a number of reasons, such as for some short term help with their home management/house work whilst they recover from injury through to 24/6 care and support or to quietly be alongside families and clients at the end of life. Our group of companies includes Care on Call, Florence Nightingale, Care Direct and Medcall

What is awesome about what we do:

This is a unique business where we work together, with our Nurses, funders, clients, their family/whanau, local GP's and other healthcare professionals to do what we can to improve other people's lives.

We are a 24/7 nationwide business, and have a team of caring, capable and well-trained coordinators booking shifts, managing changes in rosters and organising staff throughout our NZ offices.

We are looking for a full-time care or service coordinator to work from our Care on Call office in Wellington.

The skills we are looking for are:

• awesome phone manner
• customer service focus
• excellent computer skills
• knowledge of the healthcare sector a huge bonus
• wanting to be part of a team and company who helps others
• organisation
• attention to detail
• problem solving!

You will need to have a current work visa / legal right to work in NZ.