Care Coordination Specialist | Enable Safe, Independent Living at Home

Access; Hamilton; On-site; NZD 52,000 - 70,000; Full time

Benefits offered by this job

Exclusive Spark mobile plan: endless 4

Be part of a team dedicated to home‑dr

Job summary

Access is seeking a proactive Care Coordinator to join our regional team in New Zealand. You will connect clients with Support Workers, coordinate daily rosters, and ensure timely, high-quality home-based care to help people live safely and independently at home.

In this fast-paced role you’ll build strong relationships with clients, whānau and healthcare teams, while maintaining accurate records and adhering to privacy procedures.

Qualifications

• Strong communication and relationship-building skills.
• Excellent organisation, time-management, and calm under pressure.
• Solutions-focused with strong problem-solving and critical-thinking.
• Confident with Microsoft Office and general PC skills.
• Experience in scheduling, coordination, customer service, or health preferred.
• Knowledge of home-care, disability, health, or aged-care services is an advantage.

Responsibilities

• Coordinate and adjust daily client rosters to ensure safe, timely care
• Match Support Workers to clients based on skills and availability
• Communicate clearly with clients, whānau, and Support Workers
• Respond to queries professionally and manage low-level concerns
• Maintain accurate records and follow privacy and organisational procedures
• Escalate risks or safety issues to the Team Leader when required

Skills

Communication skills

Relationship building

Organisation

Time management

Problem solving

Computer literacy

Scheduling coordination

Health sector knowledge

Tools

Microsoft Office

Job description

Access is seeking a proactive Care Coordinator to join our regional team in New Zealand. You will connect clients with Support Workers, coordinate daily rosters, and ensure timely, high-quality home-based care to help people live safely and independently at home.

In this fast-paced role you’ll build strong relationships with clients, whānau and healthcare teams, while maintaining accurate records and adhering to privacy procedures.