Care Coordination Specialist - Christchurch (Fixed Term)

HealthCare NZ; Christchurch; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Laptop Provided

Discounted Health Insurance

Exclusive Partnership Discounts

Fully Paid Training

Job summary

New Zealand Health Group is seeking a Service Facilitator in Christchurch on a fixed-term, full-time basis. The role focuses on coordinating home-based support to help clients live independently, while building strong relationships with clients, families and care teams in our Burnside office.

You will join HealthCare NZ as part of the New Zealand Health Group, contributing to vital community health services and ensuring compassionate, efficient service delivery from 8:30am to 5:00pm, Monday to

Qualifications

• Be the first point of contact for clients, families and internal teams.
• Empathy, active listening and clear communication are essential.
• Ability to coordinate services and use computer systems.

Responsibilities

• Be a trusted first point of contact, responding to phone and email enquiries from clients, whānau, funders and internal teams.
• Coordinate home-based support services, ensuring the right care is in place at the right time.
• Manage rosters and respond quickly when changes arise, problem-solving to ensure continuity of care.
• Support strong relationships between clients and support workers, helping everyone feel informed, valued and supported.
• Keep systems and records accurate and up to date, ensuring services are delivered smoothly and compliantly.

Job description

New Zealand Health Group is seeking a Service Facilitator in Christchurch on a fixed-term, full-time basis. The role focuses on coordinating home-based support to help clients live independently, while building strong relationships with clients, families and care teams in our Burnside office.

You will join HealthCare NZ as part of the New Zealand Health Group, contributing to vital community health services and ensuring compassionate, efficient service delivery from 8:30am to 5:00pm, Monday to