Hire Controller — Customer‑Focused with Vehicle

ACE Rental; Northland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Work vehicle

Competitive salary

Team culture

Training & development

Job summary

Ace Rental Ruakaka is seeking a Hire Controller to be the first point of contact for customers and to keep the branch running smoothly. You’ll take bookings, recommend equipment, manage hires, and schedule deliveries while building strong customer relationships.

Role involves occasional deliveries of plant and machinery and some yard duties in a busy Northland branch. A positive attitude and reliability are essential.

Qualifications

• Experience in hire industry, plant, construction or trade counter is a plus
• Excellent customer service and communication skills
• Organised and able to juggle priorities under pressure
• Confident using computers and hire/booking systems

Responsibilities

• Take hire bookings and enquiries by phone, email and in person
• Recommend the right machine or equipment for each job
• Manage on-hires and off-hires, maintain accurate hire contracts and paperwork
• Schedule deliveries, collections and servicing to keep fleet available
• Deliver and collect plant and machinery to customer sites
• Build relationships with new and existing customers
• Assist in yard and general branch duties

Skills

Customer service

Communication

Prioritisation

Computer literacy

Tools

Booking systems

Job description

Ace Rental Ruakaka is seeking a Hire Controller to be the first point of contact for customers and to keep the branch running smoothly. You’ll take bookings, recommend equipment, manage hires, and schedule deliveries while building strong customer relationships.

Role involves occasional deliveries of plant and machinery and some yard duties in a busy Northland branch. A positive attitude and reliability are essential.