Hire Controller

ACE Rental; Northland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Work vehicle

Competitive salary

Team culture

Training & development

Job summary

Ace Rental Ruakaka is seeking a Hire Controller to be the first point of contact for customers and to keep the branch running smoothly. You’ll take bookings, recommend equipment, manage hires, and schedule deliveries while building strong customer relationships.

Role involves occasional deliveries of plant and machinery and some yard duties in a busy Northland branch. A positive attitude and reliability are essential.

Qualifications

• Experience in hire industry, plant, construction or trade counter is a plus
• Excellent customer service and communication skills
• Organised and able to juggle priorities under pressure
• Confident using computers and hire/booking systems

Responsibilities

• Take hire bookings and enquiries by phone, email and in person
• Recommend the right machine or equipment for each job
• Manage on-hires and off-hires, maintain accurate hire contracts and paperwork
• Schedule deliveries, collections and servicing to keep fleet available
• Deliver and collect plant and machinery to customer sites
• Build relationships with new and existing customers
• Assist in yard and general branch duties

Skills

Customer service

Communication

Prioritisation

Computer literacy

Tools

Booking systems

Job description

About us

Ace Rental Ruakaka has just celebrated its first year, and we’re growing. We supply plant, machinery and equipment to contractors, businesses and locals across Northland, from our new Ruakaka facility. We’re now looking for a Hire Controller to join our friendly, hands-on team.

About the role

As Hire Controller, you’ll be the first point of contact for our customers and will keep the branch running smoothly. No two days are the same. Your work will include:

• Taking hire bookings and enquiries by phone, email and in person


• Recommending the right machine or equipment for each job


• Managing on-hires and off-hires, and keeping hire contracts and paperwork accurate


• Scheduling deliveries, collections and servicing so the fleet is available when customers need it


• Delivering and collecting plant and machinery to customer sites when needed


• Building strong relationships with new and existing customers


• Helping out in the yard and with general branch duties

About you

• Hire industry, plant, construction or trade counter experience is a plus, but a great attitude matters most


• Excellent customer service and communication skills


• Organised, able to juggle priorities and calm under pressure


• Confident using computers and hire or booking systems


• A full NZ driver’s licence


• A Class 2, 4 or 5 licence would be a real advantage, as the role includes some deliveries of plant and machinery


• Forklift (F endorsement) or wheels, tracks and rollers (W endorsement) would also be useful

What we offer

• A work vehicle


• A competitive salary, based on your experience


• A great team culture and work environment.


• Training and development, with room to grow in a growing business