Customer Service/ Groomer

Hirepool; Manawatū-Whanganui; On-site; NZD 42,000 - 55,000; Full time

Benefits offered by this job

Kiwisaver contribution

Staff fleet hire

Training and development

Flexible working

Life insurance

Job summary

Hirepool Vehicle Rentals in New Zealand is seeking a Customer Service/Groomer to join a small, hardworking branch team. You will field queries, prepare quotes and contracts, and ensure vehicles are clean, well-maintained and ready for hire.

Key attributes include excellent communication, strong time management, and the ability to work across all branch operations on a rostered Monday–Saturday schedule. Training and benefits are provided, including enhanced Kiwisaver contributions and life

Qualifications

• Full Class 1 Driver Licence is required; Class 2 is advantageous.
• Mechanical interest and aptitude are helpful for vehicle prep and maintenance.
• Strong written and verbal communication with customers and suppliers.
• Intermediate computer skills with attention to detail.
• Ability to work with a diverse range of people and build relationships.
• Willingness to work on a rostered basis; branch operates Monday–Saturday.

Responsibilities

• Answer phones, provide sales advice and quotes.
• Create contracts and complete transactions.
• Coordinate and deliver/pick-up vehicles.
• Office administration and customer account maintenance.
• Keep vehicles and rental fleet groomed to high standards.
• Ensure compliance checks are carried out.
• Identify and escalate any repair/maintenance issues.
• Manage maintenance and damages as required.

Skills

Driver license

Mechanical interest

Communication skills

Computer skills

People skills

Rostered work

Job description

• 4% Employer Kiwisaver contribution (up to 6% based on length of service)
• Wide range of employee benefits including free staff hire in our DIY fleet
• Ongoing training and development

Our Hirepool Vehicle Rentals team provide expert advice to business, commercial and recreational travellers on a wide variety of transport options. Catering to both local short-term customers and larger long-term contracts, we meet the transport needs of everyone from big names in infrastructure, construction, film/TV, and sporting events to independent contractors, and casual weekend hirers.

As a Customer Service/Groomer you need excellent customer service and communication skills and a confident phone manner to field queries, provide advice and put quotes and contracts together, as well as ensure our vehicles are well groomed, maintained, and ready for hire. Show great attention to detail and have excellent time management skills. At this branch, you're part of a small, hardworking team so you need to be prepared to help out across all areas of branch operations.

Any questions, you're more than welcome to contact the Branch Manager, Ciaran Cryer on 0272010990.

What you'll do:

• Answer phones - provide sales advice and quotes
• Create contracts and complete transactions
• Coordinate and deliver/pick-up vehicles
• Office administration and customer account maintenance
• Keep the branch's vehicle and rental fleet groomed to the highest standards
• Ensure all the necessary compliance checks are carried out
• Help identify and escalat any repair and maintenance issues
• Manage maintenance and damages effectively as required

What you need:

• Full Class 1 Driver Licence (a Class 2 is a great advantage)
• Mechanical interest and aptitude would be great
• Solid written and verbal communication skills with the ability to communicate effectively at all levels
• Intermediate computer skills with a high level of accuracy and attention to detail
• Able to work with a diverse array of people and build successful working relationships
• Willingness to work on a rostered basis - our branch is open Monday-Saturday.

What we offer:

We offer a comprehensive package of benefits including enhanced employer Kiwisaver contributions, flexible working, and company-funded life insurance.

• Visit to read more about what we do and for more about our vacancies and employment benefits