Helpdesk Technician

Placements24; Queenstown; On-site; NZD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Professional development

Team atmosphere

Job summary

Placements24 is seeking a diligent Helpdesk Technician to join its Queenstown-based team on-site. You will provide first-line IT support for hardware, software, and network issues, diagnosing problems and delivering timely solutions to keep the systems running smoothly.

This permanent, full-time role offers health insurance, retirement savings, and opportunities for professional development. Candidates should have experience in IT support, familiarity with Windows, basic networking, and

Qualifications

• Experience as a Helpdesk Technician or similar IT support role.
• Solid understanding of computer hardware, Windows OS, and basic networking concepts.
• Experience with helpdesk ticketing systems and remote support tools.

Responsibilities

• Provide first-level technical support and troubleshooting for hardware, software, and network issues.
• Respond to helpdesk tickets and user requests promptly and professionally.
• Install, configure, and maintain computer systems, printers, and peripherals.

Skills

Helpdesk experience

Hardware knowledge

Windows OS

Networking basics

Ticketing systems

Remote support

Problem solving

On-site work

Education

High school diploma

IT certifications

Tools

IT ticketing software

Remote support tools

Job description

About the Role

Our client is seeking a diligent and technically skilled Helpdesk Technician to join their team in Queenstown . This on-site role is crucial for providing essential technical support and troubleshooting services to ensure the smooth operation of our IT infrastructure. You will be the first point of contact for technical issues, diagnosing problems and implementing effective solutions. This is an excellent opportunity for an IT professional looking to advance their career in a dynamic setting. Become a key member of our client's support system in Queenstown and contribute to the efficiency of operations in the Eastern Cape .

Key Responsibilities

• Provide first-level technical support and troubleshooting for hardware, software, and network issues.
• Respond promptly and professionally to helpdesk tickets and user requests.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Assist users with password resets, account configurations, and software installations.
• Escalate complex technical problems to senior IT staff when necessary.
• Maintain accurate documentation of IT assets, configurations, and support activities.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Solid understanding of computer hardware, operating systems (Windows preferred), and basic networking concepts.
• Experience with helpdesk ticketing systems and remote support tools.
• Strong problem-solving and diagnostic skills.
• Ability to work effectively in an on-site environment in Queenstown.
• High school diploma required; IT certifications are a strong advantage.

Benefits

• Competitive salary package reflecting your skills and experience.
• Full-time, permanent position with benefits.
• Health insurance coverage and retirement savings plan.
• Opportunities for professional development and learning new technologies.
• A supportive and team-oriented work atmosphere in Queenstown.