Service Booking Administrator - Community Continence Team

Te Whatu Ora - Health New Zealand; Dunedin; On-site; NZD 77,000 - 80,000; Full time

Job summary

Te Whatu Ora - Health New Zealand is seeking a Service Booking Administrator for the Community Continence Team in Dunedin. The role focuses on fast, accurate booking and administrative support to keep the service running smoothly.

Responsibilities include processing referrals, coordinating with clinical staff, managing initial bookings and waitlists, while ensuring compliance with privacy and data protection standards.

Qualifications

• At least two years experience in a busy administration role.
• Strong typing speed (65+ wpm).
• Proficient in Word, Excel and Outlook; data entry and document processing.

Responsibilities

• Process referrals for the Continence Service via electronic systems, email and mail within agreed timeframes.
• Collaborate with admins, nursing and clinical teams to ensure a timely patient journey.

Skills

Administrative experience

Typing 65 wpm

Attention to detail

Communication skills

Organisational skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Service Booking Administrator - Community Continence Team

Service Booking Administrator - Community Continence Team

• Salary band between $76,705- $79,925 per annum pro rata
• Four days a week Monday - Friday

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Service Booking Administrator helps keep the Continence Service running smoothly by providing fast, accurate, and flexible booking and administrative support.

Tasks include but are not limited to:

• Referrals for the Continence Service are received via Southern electronic systems, email, and mail and processed daily withing agreed timeframes.
• Working closely with other administrators, nursing and clinical teams to make sure the patient journey through the Service is as timely, accurate and stress free as possible
• Initial patient bookings are processed, and existing appointments are managed according to triaged urgency
• Patient waitlists are monitored, and cases exceeding Health New Zealand MoH guidelines or health targets are escalated to clinicians or management.
• Booking forms are checked for completeness, and missing information is sourced from Southern electronic systems or clinical staff when necessary
• Patient appointments are booked in the patient management system within required timeframes.
• Patient information is protected and maintained in compliance with the Health Information Privacy Code under the Privacy Act.

About the Team/Service/ Location

Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

The successful candidate will be a highly motivated and organised person with a strong ability to prioritise competing demands in an efficient manner.

You will have a friendly and welcoming nature and be comfortable interacting with patients both in person and on the phone. As an experienced administrator you will also be skilled at juggling multiple priorities and able to remain calm under pressure.

Our ideal candidate will have:

• At least two years previous experience in a busy administration role
• Be a touch typist with a typing speed above 65 words per minute
• High degree of knowledge and use of Microsoft Office suite, particularly Word, Excel and Outlook
• Excellent word processing and data entry skills, with a strong eye for detail
• Flexible approach with the ability to successfully prioritise your workload
• Respectful nature handling confidential, often sensitive information in a professional manner

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.