Head Of Retail Performance

New Zealand Government; Auckland; On-site; NZD 180,000 - 260,000; Full time

Job summary

Lotto NZ is seeking an experienced senior leader to turn strategy into action across our nationwide retail network. You will align insight, commercial thinking and people leadership to lift performance and shape how our retail channel evolves.

Reporting to the Chief Retail Officer, you will lead a diverse Retail Performance team of around 25 people, empowering them to deliver great retailer and customer experiences and ensure strong partnerships across the business.

Qualifications

• Senior leadership experience in a complex retail, franchise, multi-site or similarly customer-focused environment.
• Strong track record of lifting performance, translating strategy and insight into clear priorities and measurable outcomes.
• Commercial and strategic thinking, with the confidence to make sound decisions and identify opportunities for sustainable growth.
• Inclusive people leadership, with experience leading through other leaders, building capability and creating high-performing teams through change.
• Strong influencing and relationship skills, with the ability to build trusted partnerships and bring different perspectives together.
• A customer and retailer mindset, keeping their needs at the heart of decisions while balancing broader business outcomes.

Responsibilities

• Lead the performance of New Zealand's largest retail store network, turning strategy into action.
• Bring together insight, commercial thinking and strong leadership to lift performance and shape retail evolution.
• The products and services to support a future-fit retail network, evolving how we show up to meet changing customer, retailer and business needs.
• Creating great retailer and customer experiences, building capability and strong partnerships across our retail network.
• Leading and empowering a high-performing team, creating clarity, accountability and an environment where people can do their best work.
• Connecting across Lotto NZ, influencing decisions and ensuring retail perspectives and opportunities are understood across the business.

Job description

Your day-to-day / Āu mahi ia te rā:

You'll lead the performance of New Zealand's largest retail store network, turning strategy into action and creating conditions for our retailers, customers and people to thrive. You'll bring together insight, commercial thinking and strong leadership to lift performance and shape how our retail channel evolves.

You'll focus on:

• Bringing our retail strategy to life, translating priorities into clear plans and measurable outcomes.
• Driving sustainable store network performance, using insights and data to identify opportunities, strengthen execution and deliver consistently great retail outcomes.
• The products and services to support a future-fit retail network, evolving how we show up to meet changing customer, retailer and business needs.
• Creating great retailer and customer experiences, building capability and strong partnerships across our retail network.
• Leading and empowering a high-performing team, creating clarity, accountability and an environment where people can do their best work.
• Connecting across Lotto NZ, influencing decisions and ensuring retail perspectives and opportunities are understood across the business.

Your team / Tō rōpū:

Reporting to the Chief Retail Officer, you'll lead a diverse Retail Performance team spanning our nationwide store management, retail product management and retail operations supporting a retail channel worth around $800 million annually. Together, this team of around 25 people connects strategy with what happens every day in our stores, bringing retailer insights, operational expertise and product thinking together to lift performance and deliver great experiences for our retailers and customers. With a new retail operating model taking shape, it's an exciting time to join. You'll work alongside experienced leaders and specialists to build a high-performing, connected team, strengthen how we work nationally while staying close to our regions, and help shape the future of retail at Lotto NZ.

A bit about you / He kōrero mōu:

You're an experienced senior leader who knows how to turn strategy into action and bring people with you. You're commercially minded, comfortable navigating complexity, and know how to balance performance today with building for the future.

You'll bring:

• Senior leadership experience in a complex retail, franchise, multi-site or similarly customer-focused environment.
• A strong track record of lifting performance, translating strategy and insight into clear priorities and measurable outcomes.
• Commercial and strategic thinking, with the confidence to make sound decisions and identify opportunities for sustainable growth.
• Inclusive people leadership, with experience leading through other leaders, building capability and creating high-performing teams through change.
• Strong influencing and relationship skills, with the ability to build trusted partnerships and bring different perspectives together.
• A customer and retailer mindset, keeping their needs at the heart of decisions while balancing broader business outcomes.

Most importantly, you'll be excited by the opportunity to not just support and operate a strong retail business but also to actively lead important changes to secure the long-term success of Lotto NZ's retail network.