Head of Retail Performance

MyLotto; Auckland; Hybrid; NZD 180,000 - 250,000; Full time

Benefits offered by this job

Hybrid working model

Health and wellness benefits

Staff discount programme

Job summary

Lotto NZ is seeking an experienced senior leader to translate strategy into action across our nationwide retail network. You will lead a diverse Retail Performance team and drive performance for retailers, customers, and teams, balancing today’s results with future growth.

This role focuses on turning insights into clear priorities, and building partnerships across the business. You’ll bring senior leadership experience, commercial acumen, and a passion for inclusive leadership to support Lotto

Qualifications

• Senior leadership experience in a complex retail or multi-site environment.
• Strong track record of lifting performance and translating strategy into priorities and outcomes.
• Commercial and strategic thinking with the confidence to identify opportunities for growth.
• Inclusive leadership, building capability and high-performing teams through change.
• Strong influencing and relationship skills to build trusted partnerships.
• Customer- and retailer-focused mindset balancing business outcomes.

Responsibilities

• Lead Lotto NZs Retail Performance team spanning store management, retail product management and retail operations.
• Turn strategy into action with clear plans and measurable outcomes for retailers and customers.
• Use insights and data to identify opportunities, strengthen execution and deliver consistently strong retail results.
• Shape the future of Lotto NZ's retail network and how we meet changing customer and retailer needs.
• Foster high-performing teams with clarity, accountability, and empowerment.
• Collaborate across the organization to ensure retail perspectives are integrated into decisions.

Skills

Senior leadership

Retail strategy

Data insights

People leadership

Influencing & relationships

Customer mindset

Job description

Make a meaningful difference and have fun while doing it! At Lotto NZ, we’re believers in inspiring Kiwis to dream big. So, working with us means doing meaningful mahi that benefits good causes across Aotearoa. All while having a fun time along the way.

Everything we do comes back to making sure Kiwis can play Lotto NZ products in a safe way, whilst returning 100% of our profits back into our communities around Aotearoa.

You’ll leadthe performance of New Zealand’s largest retail store network, turning strategyinto action and creating conditions for our retailers, customers and people tothrive. You’ll bring together insight, commercial thinking and strongleadership to lift performance and shape how our retail channel evolves.

You’ll focus on:

• Bringing our retail strategy tolife, translating priorities into clear plans and measurable outcomes.
• Driving sustainable store networkperformance, using insights and data to identify opportunities, strengthenexecution and deliver consistently great retail outcomes.
• The products and services to supporta future-fit retail network, evolving how we show up to meet changing customer,retailer and business needs.
• Creating great retailer and customerexperiences, building capability and strong partnerships across our retailnetwork.
• Leading and empowering ahigh-performing team, creating clarity, accountability and an environment wherepeople can do their best work.
• Connecting across Lotto NZ,influencing decisions and ensuring retail perspectives and opportunities areunderstood across the business.

Reportingto the Chief Retail Officer, you’ll lead a diverse Retail Performance teamspanning our nationwide store management, retail product management and retailoperations supporting a retail channel worth around $800 millionannually. Together, this teamof around 25 people connects strategy with what happens every day in ourstores, bringing retailer insights, operational expertise and product thinkingtogether to lift performance and deliver great experiences for our retailersand customers.

With a newretail operating model taking shape, it’s an exciting time to join. You’ll workalongside experienced leaders and specialists to build a high-performing,connected team, strengthen how we work nationally while staying close to ourregions, and help shape the future of retail at Lotto NZ.

You’re anexperienced senior leader who knows how to turn strategy into action and bringpeople with you. You’re commercially minded, comfortable navigating complexity,and know how to balance performance today with building for the future.

You’ll bring:

• Senior leadership experience in a complexretail, franchise, multi-site or similarly customer-focused environment.
• A strong track record of liftingperformance, translating strategy and insight into clear priorities andmeasurable outcomes.
• Commercial and strategic thinking, with theconfidence to make sound decisions and identify opportunities for sustainablegrowth.
• Inclusive people leadership, with experienceleading through other leaders, building capability and creating high-performingteams through change.
• Strong influencing and relationship skills,with the ability to build trusted partnerships and bring different perspectivestogether.
• A customer and retailer mindset, keepingtheir needs at the heart of decisions while balancing broader businessoutcomes.

Most importantly,you’ll be excited by the opportunity to not just support and operate a strongretail business but also to actively lead important changes to secure thelong-term success of Lotto NZ’s retail network.

To help you win at work and beyond, we’ve created some purposeful ways to look after you, your whānau and the community we share. Some of this includes:

• Insurances including medical, life, income protection and critical illness to make sure you’re covered whenever you need it!
• Extra Parental leave benefits including return to work lumpsum payment plus KiwiSaver equality payment.
• An annual wellness benefit to support your wellbeing.
• Access Perks, our staff discount programme, with great deals and everyday savings across popular NZ brands.
• Cancer Care Programme: access to comprehensive cancer support, including personal health coaching and educational resources. Free and confidential for employees and their whānau.
• Flexibility to have the work-life balance that suits both you and the people you care about via our hybrid working model.
• Extra paid leave for days like Lotto Day at Christmas and Volunteer Day.
• Personalised development to help you grow.
• Recruitment referral bonus.
• Modern office in Newmarket plus barista coffee machine.
• An array of health and wellness benefits such as free flu jabs, access to EAP and onsite gym.
• Opportunity to join any of our Inclusion, Diversity, Equity and Wellbeing networks.
• Enjoy fresh fruit, biscuits, coffee, breakfast, and a selection of teas on us!

* some of these items have specific eligibility criteria

Come as you are / Haere noa mai:

We want you to feel at home when you’re with us. We accept you and celebrate you exactly as you are, no matter your background.

At Lotto NZ, we believe that when everyone’s in, everyone wins. That’s why we’re committed to and intentional about building a diverse and inclusive workforce that our customers and communities can feel a part of. Our focus is to create an environment where you thrive, and where people from all backgrounds feel seen, heard, and understood!

This is your opportunity to join a group of good people, with good vibes who support each other like whānau.

We want you to feel comfortable throughout the recruitment process, so please feel free to let us know if there is anything you need to allow you to participate equitably. Don’t worry if you think you don’t tick all the boxes – if you have passion and interest, we would love to hear from you. While applications from any background are actively encouraged, the right to work in New Zealand is a must.

In the publicservice we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

Closing Date: Saturday, 28 November 2026