National Retail Performance Lead — Strategy to Action

New Zealand Government; Auckland; On-site; NZD 180,000 - 260,000; Full time

Job summary

Lotto NZ is seeking an experienced senior leader to turn strategy into action across our nationwide retail network. You will align insight, commercial thinking and people leadership to lift performance and shape how our retail channel evolves.

Reporting to the Chief Retail Officer, you will lead a diverse Retail Performance team of around 25 people, empowering them to deliver great retailer and customer experiences and ensure strong partnerships across the business.

Qualifications

• Senior leadership experience in a complex retail, franchise, multi-site or similarly customer-focused environment.
• Strong track record of lifting performance, translating strategy and insight into clear priorities and measurable outcomes.
• Commercial and strategic thinking, with the confidence to make sound decisions and identify opportunities for sustainable growth.
• Inclusive people leadership, with experience leading through other leaders, building capability and creating high-performing teams through change.
• Strong influencing and relationship skills, with the ability to build trusted partnerships and bring different perspectives together.
• A customer and retailer mindset, keeping their needs at the heart of decisions while balancing broader business outcomes.

Responsibilities

• Lead the performance of New Zealand's largest retail store network, turning strategy into action.
• Bring together insight, commercial thinking and strong leadership to lift performance and shape retail evolution.
• The products and services to support a future-fit retail network, evolving how we show up to meet changing customer, retailer and business needs.
• Creating great retailer and customer experiences, building capability and strong partnerships across our retail network.
• Leading and empowering a high-performing team, creating clarity, accountability and an environment where people can do their best work.
• Connecting across Lotto NZ, influencing decisions and ensuring retail perspectives and opportunities are understood across the business.

Job description

Lotto NZ is seeking an experienced senior leader to turn strategy into action across our nationwide retail network. You will align insight, commercial thinking and people leadership to lift performance and shape how our retail channel evolves.

Reporting to the Chief Retail Officer, you will lead a diverse Retail Performance team of around 25 people, empowering them to deliver great retailer and customer experiences and ensure strong partnerships across the business.