Hands-on IT Support Engineer | Incident & Migrations

PB Technologies Limited; Ōtara-Papatoetoe; On-site; NZD 90,000 - 120,000; Full time

Job summary

PB Technologies Limited is seeking a hands-on engineer to join our Auckland team. You will personally build, configure, migrate and fix systems in live production environments, meeting clients on-site and by phone to establish trust and strong relationships.

You will act as the final technical escalation point for incidents in Microsoft 365, Azure, and on-premises infrastructure, coordinating with service delivery and security teams to deliver timely resolutions.

Qualifications

• This is a hands-on engineering role with responsibility for building, configuring, migrating and fixing systems in live production environments.
• You will work directly with customers on-site and over the phone, requiring strong communication and relationship skills.
• You will act as the final technical escalation point for incidents and problems across Microsoft 365, Azure, on-premises infrastructure, networking and security.

Responsibilities

• Act as the final technical escalation point for incidents and problems across Microsoft 365, Azure, on-premises infrastructure, networking and security.
• Lead the technical response to major incidents and P1 outages, including client communication alongside the service delivery team.
• Carry out root cause analysis and implement permanent fixes, not workarounds.
• Resolve tickets within SLA and keep HaloPSA records accurate, complete and useful to the next engineer.
• Plan, test and execute changes in live client environments, including change documentation, rollback plans and post-change validation.
• Deliver small to medium technical projects such as tenant migrations, Intune and Autopilot rollouts, server upgrades, firewall replacements, Azure workloads and security hardening.
• Build and configure new client environments to PB Tech standards during onboarding.
• Respond to security alerts and incidents raised through Huntress and Microsoft Defender, including containment, investigation and remediation.
• Implement and maintain security baselines: Conditional Access, MFA, Intune compliance, patching, backup and least-privilege access under GDAP.
• Identify repeat issues and automate them away using PowerShell, CIPP, NinjaRMM scripting and HaloPSA workflows.
• Write and maintain technical documentation, runbooks and standard builds.
• Contribute technical input to proposals, scoping and

Skills

Hands-on engineering

Customer-facing

Incident response

PowerShell

Automation scripting

Tools

Microsoft 365

Azure

HaloPSA

Intune

Autopilot

NinjaRMM

Job description

PB Technologies Limited is seeking a hands-on engineer to join our Auckland team. You will personally build, configure, migrate and fix systems in live production environments, meeting clients on-site and by phone to establish trust and strong relationships.

You will act as the final technical escalation point for incidents in Microsoft 365, Azure, and on-premises infrastructure, coordinating with service delivery and security teams to deliver timely resolutions.