Remote IT Support Engineer — Cloud & IAM

Blackpoint Cyber; New Zealand; Remote; NZD 85,000 - 110,000; Full time

Job summary

Blackpoint Cyber is seeking an IT Support Engineer to keep our cloud‑first infrastructure running for a remote New Zealand workforce. You’ll provide hands‑on support for endpoints, identity, SaaS apps, and automation, ensuring security and productive users.

As part of a small IT team, you’ll own onboarding/offboarding, device provisioning, and access management, build automation, and maintain clear playbooks.

Qualifications

• 6+ years of IT experience, including at least 3 years in systems administration.
• Experience supporting both macOS and Windows.
• Hands-on administration experience with Microsoft 365 and Azure Active Directory/Entra ID, plus working knowledge of collaboration platforms like Slack, Google Workspace, and Zoom.
• Familiarity with IAM concepts such as SSO, MFA, ZTNA, PAM/JIT, and IdP.
• Experience with MDM platforms, along with scripting knowledge in PowerShell, shell scripting, and/or Python.
• Exposure to ticketing systems and RPA tools.
• Understanding of the ITIL framework.
• A track record of delivering support people appreciate.

Responsibilities

• Provide escalated technical support for laptops, SaaS applications, availability, and identity-related issues across the environment
• Handle IT onboarding and offboarding; device provisioning, access management - while building systems that run smoothly without needing IT to step in every time
• Manage hardware inventory, warranties, and refresh cycles using MDM platforms like Microsoft Intune and Jamf
• Drive automation and scripting projects from idea to execution, improving efficiency and consistency across our systems and integrations
• Manage and continuously improve secure access across identity and access technologies such as Microsoft Entra, Auth0, AWS VPN, and 1Password
• Build and maintain clear operational playbooks and documentation for the processes and automations you create
• Log work, incidents, and changes in Jira Service Management
• Serve as an escalation point for the team on complex issues, and document solutions so future issues can be resolved without escalation
• Spot patterns in recurring issues and propose improvements to how the team works

Skills

macOS & Windows support

Ownership mindset

Service-first mindset

Strong problem-solving

Independent work style

Tools

Microsoft 365

Azure Active Directory/Entra ID

Slack

Google Workspace

Zoom

MDM platforms

PowerShell

Shell scripting

Python

Jira Service Management

RPA tools

Job description

Blackpoint Cyber is seeking an IT Support Engineer to keep our cloud‑first infrastructure running for a remote New Zealand workforce. You’ll provide hands‑on support for endpoints, identity, SaaS apps, and automation, ensuring security and productive users.

As part of a small IT team, you’ll own onboarding/offboarding, device provisioning, and access management, build automation, and maintain clear playbooks.