Guest Services Agent

MÖVENPICK; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Accor Academy

Uniform dry cleaning

Diversity and inclusion

Parental Leave Scheme

Employee Assistance Program

Job summary

Mövenpick Hotel Auckland, part of Accor, is seeking a Guest Services Agent to welcome guests and manage check-ins and check-outs with a focus on personal service in Auckland’s CBD.

You will work across departments to ensure an exceptional guest experience, build guest relationships, and handle requests professionally. Rotating shifts, including weekends and public holidays, are required.

Qualifications

• Proven reception exposure; experience is an advantage.
• Exceptional attention to detail and the ability to connect with guests.
• Right to work in New Zealand.
• Able to work a rotating 7-day roster including weekends and public holidays.
• Opera Cloud knowledge is an advantage.

Responsibilities

• Create memorable first and last impressions by providing warm, friendly, and professional service to every guest.
• Efficiently manage check-ins, check-outs, guest requests, and transactions with accuracy and attention to detail.
• Build strong relationships with guests, recognizing returning visitors and delivering personalized service.
• Work collaboratively across departments to ensure an exceptional guest experience throughout the hotel.

Skills

Reception experience

Attention to detail

Customer service

Tools

Opera Cloud

Job description

Nestled in the heart of Auckland’s CBD, Mövenpick Hotel offers an exceptional location, vibrant Food & Beverage concepts, and BODA Restaurant, where Aotearoa produce meets bold Korean flavors in an unforgettable dining experience. Mövenpick Hotel Auckland blends modern elegance with Swiss hospitality, offering 207 stylishly appointed rooms designed for comfort and relaxation.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

As a Guest Services Agent, your primary responsibilities will include:

• Create memorable first and last impressions by providing warm, friendly, and professional service to every guest.
• Efficiently manage check-ins, check-outs, guest requests, and transactions with accuracy and attention to detail.
• Build strong relationships with guests, recognising returning visitors and delivering personalised service whenever possible.
• Work collaboratively across departments to ensure an exceptional guest experience throughout the hotel.

Qualifications

Whilst talent and attitude are our primary requirements, you also have:

• Proven reception exposure and experienceis an advantage
• Exceptional attention to detail and a nature that successfully connects with all guests
• The right to work in New Zealand
• Opera Cloud knowledge is an advantage, but not necessary.
• Be able to work a rotating roster across 7-days including weekends and public holidays

Additional Information

Why join Mövenpick Hotelwith Accor?
Accor isn't just about developing your career; it's also about helping you enjoy ittoo. We believe in rewarding your achievements with a range of exciting employeebenefits and programs.

Just to name a few:

• Learn your Way & Typsy- Access to our Accor Academy so you can Earn while you Learn!
• Dry Cleaning of Uniform
• Diverse and inclusive work culture
• Accor's Parental Leave Scheme
• Access to ourEmployee Assistance Program

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS