Food & Beverage Team Leader

Mövenpick Hotels & Resorts; Auckland; On-site; NZD 25,000 - 36,000; Full time

Benefits offered by this job

Accor Academy access

Heartist Benefits

Uniform dry cleaning

Staff meals

Parental Leave

Employee Assistance Program

Job summary

Mövenpick Auckland is seeking a dedicated Food & Beverage Attendant to deliver high-quality guest service across restaurant and bar, including room service for VIPs. You will join a busy venue that values professionalism and guest satisfaction.

You will work a 7-day rotating roster with early and late shifts, maintain hygiene standards, supervise mise-en-place, and collaborate closely with kitchen and front-of-house teams. Accor benefits and staff programs are provided.

Qualifications

• Experience in a similar role with strong restaurant/bar service knowledge.
• Ability to work effectively in a busy, fast-paced environment.
• Commitment to delivering high-quality customer service.
• Clear and efficient communication with the kitchen team.
• Ability to work a rotating roster across 7 days, weekends and public holidays

Responsibilities

• Deliver high-quality guest service across food and beverage, including VIP guests and room service.
• Maintain hygiene, mise-en-place, stock checks, and communicate with kitchen and guests.
• Process guest bills, reconciling shift revenue and post charges accurately.
• Support daily operations by adhering to service times, staffing, and a 7-day rotating roster.

Skills

Guest service

Communication

Teamwork

Flexibility

Job description

Job Description

• Deliver high‑quality guest service by providing efficient, friendly and professional food and beverage service that meets standards, including VIP/regular guest needs and room service.
• Maintain operational excellence through proper hygiene, cleaning, mis‑en‑place, equipment control, stock takes, and accurate communication with kitchen and guests.
• Ensure accurate financial processes including guest billing, shift revenue reconciliation, and correct posting of charges.
• Support smooth daily operations by adhering to service times, ensuring staff competence and sales maximisation, and working flexibly across a 7‑day rotating roster with early and late shifts.

Qualifications

• Experience in a similar role with strong restaurant/bar service knowledge.
• Ability to work effectively in a busy, fast‑paced environment.
• Commitment to delivering high‑quality customer service.
• Clear and efficient communication with the kitchen team.
• Ability to work a rotating roster across 7 days, weekends and public holidays

Additional Information

Why join Movenpick Auckland with Accor?

Accor isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

• Learn your Way & Typsy - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Dry Cleaning of Uniform
• Staff Meals
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS