Guest Services Agent

Movenpick; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Learn via Accor Academy

Heartist Benefits

Uniform dry cleaning

Diversity & inclusion

Parental leave

Employee assistance program

Job summary

Mövenpick Hotels & Resorts is seeking a Guest Services Agent in New Zealand. You will provide warm, professional service, manage check-ins and check-outs, anticipate guest needs, and foster personalised experiences for returning visitors.

Join a collaborative team across hotel departments to ensure an exceptional guest journey. Rooster shifts include weekends and public holidays; fluent English and NZ work rights are required.

Qualifications

• Proven reception exposure and experience is an advantage
• Exceptional attention to detail and a nature that connects with guests
• The right to work in New Zealand
• Opera Cloud knowledge is an advantage, but not necessary
• Be able to work a rotating roster across 7-days including weekends and public holidays
• Excellent spoken English

Responsibilities

• Create memorable first and last impressions by providing warm, friendly, and professional service to every guest.
• Efficiently manage check-ins, check-outs, guest requests, and transactions with accuracy and attention to detail.
• Build strong relationships with guests, recognising returning visitors and delivering personalised service whenever possible.
• Work collaboratively across departments to ensure an exceptional guest experience throughout the hotel.

Skills

Reception experience

Attention to detail

Right to work in NZ

Opera Cloud knowledge

Rotating roster (7 days)

Excellent spoken English

Tools

Opera Cloud

Job description

Job Description

As a Guest Services Agent, your primary responsibilities will include:

• Create memorable first and last impressions by providing warm, friendly, and professional service to every guest.
• Efficiently manage check-ins, check-outs, guest requests, and transactions with accuracy and attention to detail.
• Build strong relationships with guests, recognising returning visitors and delivering personalised service whenever possible.
• Work collaboratively across departments to ensure an exceptional guest experience throughout the hotel.

Qualifications

Whilst talent and attitude are our primary requirements, you also have:

• Proven reception exposure and experience is an advantage
• Exceptional attention to detail and a nature that successfully connects with all guests
• The right to work in New Zealand
• Opera Cloud knowledge is an advantage, but not necessary.
• Be able to work a rotating roster across 7-days including weekends and public holidays
• Excellent spoken English

Additional Information

Why join Mövenpick Hotel with Accor?
Accor isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

• Learn your Way & Typsy - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Dry Cleaning of Uniform
• Diverse and inclusive work culture
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS