Guest services

Aotearoa New Zealand Association of Social Workers; Queenstown; On-site; NZD 28,000 - 36,000; Part time

Job summary

The Dreamery Limited in Queenstown, Otago, is seeking a part-time guest services team member to ensure an exceptional experience for every guest who visits our immersive venue. You will greet guests, assist with check-in and check-out, and respond quickly to requests while keeping the front desk tidy and welcoming.

Ideal candidates have prior guest-facing experience, strong communication skills, and a passion for delivering outstanding service.

Qualifications

• Previous experience in a guest-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Experience in using pos software and technology.
• Flexibility to work a range of shifts, including weekends and holidays.
• A passion for providing exceptional customer service.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Assist guests with check-in and check-out procedures.
• Respond promptly to guest inquiries and requests.
• Maintain a clean and organized front desk area.
• Daily setup and light maintenance of the venue.

Skills

Guest-facing

Communication

Problem-solving

POS software

Flexibility

Customer service

Job description

About the role

Become a key member of the guest services team at The Dreamery, located in the heart of beautiful Queenstown, Otago. In this part-time guest services role, you will be responsible for ensuring an exceptional experience for every guest that walks through our doors.

What you’ll be doing

• Greeting and welcoming guests with a friendly and professional demeanor.
• Assisting guests with check-in and check-out procedures.
• Responding promptly to guest inquiries and requests.
• Maintaining a clean and organized front desk area.
• Daily set up and light maintenance of the venue.

What we’re looking for

• Previous experience in a guest-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Experience in using pos software and technology.
• Flexibility to work a range of shifts, including weekends and holidays.
• A passion for providing exceptional customer service.

What we offer

At The Dreamery Limited, we are committed to creating a positive and supportive work environment for our employees.

About us

The Dreamery Limited is a brand new immersive multimedia experience . With a focus on delivering exceptional guest experiences, we are committed to creating unforgettable moments for our customers. Join our team and be a part of our continued growth and success.