Front Office Receptionist

Aotearoa New Zealand Association of Social Workers; Dunedin; On-site; NZD 26,000 - 36,000; Part time

Job summary

Quest Dunedin is seeking a Front Office Receptionist in Dunedin Central Otago for a part-time role. You will be the first friendly face for guests, check them in, answer inquiries, and support daily front desk operations.

The position suits someone with hospitality experience, strong communication, and patient, professional service. Proficiency with POS and property management systems is preferred, with flexibility to work evenings and weekends.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong customer service experience in hospitality or similar role.
• Proficiency with computer systems and POS software, or willingness to learn quickly.

Responsibilities

• Greet guests warmly and check them in efficiently.
• Provide information about accommodation and local attractions.
• Process bookings and cancellations, maintain records in the PMS.
• Handle guest payments and reconcile transactions.
• Respond to guest concerns with empathy and professionalism.

Skills

Excellent communication

Customer service

POS proficiency

Organisational skills

Reliability & punctuality

Flexibility (evenings & weekends)

Local knowledge Dunedin

Hospitality mindset

Education

Hospitality qualifications

Tools

POS software

Property Management System

Job description

About the role

Quest Dunedin is seeking a Front Office Receptionist to join our welcoming team in Dunedin Central Otago. This is a part-time position that offers the perfect opportunity for someone who thrives in a fast-paced hospitality environment and enjoys delivering exceptional guest experiences. As the first point of contact for our guests, you will be instrumental in creating positive first impressions and ensuring smooth operations at our front desk. This role is vital to our commitment to providing outstanding customer service and maintaining the high standards Quest Dunedin is known for.

Key responsibilities

• Greet guests warmly and professionally upon arrival, checking them in efficiently and accurately
• Manage guest inquiries and requests with courtesy and promptness, providing information about accommodation and local attractions
• Process bookings and cancellations, maintaining accurate records in the property management system
• Handle guest payments and reconcile cash and card transactions at the end of each shift
• Respond to guest concerns and complaints with empathy and professionalism, escalating issues when necessary
• Coordinate with housekeeping and other departments to ensure guest satisfaction and smooth operations
• Maintain a clean and organised front desk area, ensuring all materials and information are readily available
• Answer telephone inquiries and direct calls appropriately
• Assist with general administrative tasks as required

What we're looking for

• Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse guests
• Strong customer service experience, preferably in a hospitality setting or similar customer-facing role
• Proficiency with computer systems and point-of-sale software, or willingness to learn quickly
• Organisational skills and the ability to multitask in a busy environment
• A friendly, welcoming demeanor with a genuine passion for helping others
• Reliability and punctuality, with flexibility to work various shifts including evenings and weekends as required
• Problem-solving abilities and a positive attitude towards challenges
• Knowledge of the Dunedin area and local attractions is advantageous
• Relevant hospitality qualifications or certification would be beneficial

What we offer

Quest Dunedin is committed to creating a supportive and inclusive work environment. We offer our team members competitive remuneration for a part-time role, opportunities to develop hospitality and customer service skills, and the chance to be part of a dedicated team that values excellence. We foster a workplace culture that celebrates our diverse backgrounds and experiences, and we encourage ongoing professional development. Our employees enjoy a workplace where their contributions are recognised and valued, and where they can build meaningful connections with both colleagues and guests.

About us

Quest Dunedin is a leading serviced accommodation provider in Dunedin Central Otago, dedicated to delivering outstanding guest experiences in a warm and welcoming environment. We pride ourselves on our commitment to hospitality excellence, creating memorable stays for our guests from around the world. Our team is passionate about showcasing the best of Dunedin and providing personalised service that exceeds expectations. At Quest Dunedin, we believe that our people are our greatest asset, and we are committed to fostering a workplace where team members can thrive and grow.