Guest Experience Specialist – Hotel Front Desk

Mövenpick Hotels & Resorts; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Learn via Accor Academy

Heartist Benefits

Uniform dry cleaning

Diversity & inclusion

Parental leave

Employee assistance program

Job summary

Mövenpick Hotels & Resorts is seeking a Guest Services Agent in New Zealand. You will provide warm, professional service, manage check-ins and check-outs, anticipate guest needs, and foster personalised experiences for returning visitors.

Join a collaborative team across hotel departments to ensure an exceptional guest journey. Rooster shifts include weekends and public holidays; fluent English and NZ work rights are required.

Qualifications

• Proven reception exposure and experience is an advantage
• Exceptional attention to detail and a nature that connects with guests
• The right to work in New Zealand
• Opera Cloud knowledge is an advantage, but not necessary
• Be able to work a rotating roster across 7-days including weekends and public holidays
• Excellent spoken English

Responsibilities

• Create memorable first and last impressions by providing warm, friendly, and professional service to every guest.
• Efficiently manage check-ins, check-outs, guest requests, and transactions with accuracy and attention to detail.
• Build strong relationships with guests, recognising returning visitors and delivering personalised service whenever possible.
• Work collaboratively across departments to ensure an exceptional guest experience throughout the hotel.

Skills

Reception experience

Attention to detail

Right to work in NZ

Opera Cloud knowledge

Rotating roster (7 days)

Excellent spoken English

Tools

Opera Cloud

Job description

Mövenpick Hotels & Resorts is seeking a Guest Services Agent in New Zealand. You will provide warm, professional service, manage check-ins and check-outs, anticipate guest needs, and foster personalised experiences for returning visitors.

Join a collaborative team across hotel departments to ensure an exceptional guest journey. Rooster shifts include weekends and public holidays; fluent English and NZ work rights are required.