Guest Experience Officer - Aquatic Centre

Selwyn District Council; Rolleston; On-site; NZD 45,000 - 65,000; Full time

Job summary

Selwyn District Council in Rolleston, New Zealand is seeking a friendly Customer Service Officer to be the welcoming face of our Aquatic Centre. You’ll be the first point of contact, handling inquiries, bookings and payments while helping keep the centre running smoothly.

You’ll work a 2-week roster, with early and late shifts, and you’ll bring strong people skills, experience with POS, and a can-do attitude. Full training will be provided, and you’ll join a supportive, values-led team.

Qualifications

• Experience in customer-facing roles is preferred.
• Experience with POS and retail transactions is preferred.
• Strong interpersonal and communication skills across diverse backgrounds.
• Self-motivation, reliability and flexibility; team-oriented attitude.

Responsibilities

• Provide exceptional customer service to visitors and members.
• Assist with enquiries and finding practical solutions.
• Manage bookings, payments and administrative tasks.
• Support the operation of aquatic programmes and activities.
• Maintain a clean, safe and welcoming environment.
• Collaborate with a passionate and supportive team.

Skills

Customer service

Bookings & payments

People skills

Teamwork

Adaptability

Tools

POS system

Job description

Selwyn District Council in Rolleston, New Zealand is seeking a friendly Customer Service Officer to be the welcoming face of our Aquatic Centre. You’ll be the first point of contact, handling inquiries, bookings and payments while helping keep the centre running smoothly.

You’ll work a 2-week roster, with early and late shifts, and you’ll bring strong people skills, experience with POS, and a can-do attitude. Full training will be provided, and you’ll join a supportive, values-led team.