Customer Service Officer

Selwyn District Council; Rolleston; On-site; NZD 45,000 - 65,000; Full time

Job summary

Selwyn District Council in Rolleston, New Zealand is seeking a friendly Customer Service Officer to be the welcoming face of our Aquatic Centre. You’ll be the first point of contact, handling inquiries, bookings and payments while helping keep the centre running smoothly.

You’ll work a 2-week roster, with early and late shifts, and you’ll bring strong people skills, experience with POS, and a can-do attitude. Full training will be provided, and you’ll join a supportive, values-led team.

Qualifications

• Experience in customer-facing roles is preferred.
• Experience with POS and retail transactions is preferred.
• Strong interpersonal and communication skills across diverse backgrounds.
• Self-motivation, reliability and flexibility; team-oriented attitude.

Responsibilities

• Provide exceptional customer service to visitors and members.
• Assist with enquiries and finding practical solutions.
• Manage bookings, payments and administrative tasks.
• Support the operation of aquatic programmes and activities.
• Maintain a clean, safe and welcoming environment.
• Collaborate with a passionate and supportive team.

Skills

Customer service

Bookings & payments

People skills

Teamwork

Adaptability

Tools

POS system

Job description

See more about the role below, including the responsibilities and skills we are looking for.

Customer Service Officer

Be the welcoming face of our Aquatic Centre!

Rolleston, New Zealand

Reference: 6940238

About the role:

You’ll be the first point of contact for our customers, helping create positive experiences while supporting the day-to-day operations of the centre. Whether you're answering enquiries, taking bookings, assisting visitors, or keeping the facility running smoothly, you'll play an important role in making our Aquatic Centre a welcoming place for everyone.

This role has a two-week roster as follows

Week One

Monday - Friday 5.45am - 2.15pm

Week Two

Monday - Friday 2.00pm - 9.30pm

What You'll Be Doing

• Providing exceptional customer service to visitors and members.
• Assisting with enquiries and finding practical solutions.
• Managing bookings, payments and administrative tasks.
• Supporting the operation of aquatic programmes and activities.
• Maintaining a clean, safe and welcoming environment.
• Working collaboratively with a passionate and supportive team

About you:

You will be a highly motivated and customer centric person with the ability to adapt quickly and ensure policy and procedures are followed. You will be familiar with technology and be able to adapt quickly to new systems.

You will also have:

• Ideally previous Customer Service experience is preferred; however full training will be provided to the right candidate.
• Have had experience with POS and retail experience
• Excellent people skills, able to relate to and connect with a wide range of backgrounds, ages, and cultures. A genuine enjoyment in communicating with people.
• A high degree of self-motivation and initiative - highly motivated, calm, reliable and flexible.
• Be willing to muck in and complete cleaning tasks as required.

What we can offer:

• Career coaching and development
• Life insurance
• Wellbeing and volunteer leave
• Three extra days annual leave
• Two weeks paid Partners Leave
• Sick leave from day one
• Discounts with local and national businesses
  • Great, supportive and people focused team

Our values are important to us and represent the way we work: Be a good human Be brave - Think differently Better together. Make it happen for Selwyn.

We honour Te Tiriti o Waitangi, and we are committed to working with our Treaty partner to deliver on our obligations under Te Tiriti o Waitangi.

We value the safety of our young people - this role requires a satisfactory safety check including police vetting and requires you to pass a drug and alcohol test.

Selwyn is the best place to live, work and play.

This Is Selwyn

Our values are important to all of us and represent the way we work. They underpin our friendly and innovative culture.