Guest Experience Champion — Aquatic Centre

Selwyn District Council; Rolleston; On-site; NZD 42,000 - 52,000; Part time

Benefits offered by this job

Great work-life balance

Career coaching and development

Wellbeing leave

Discounts with local and National OKs

Free parking

Job summary

Selwyn District Council is seeking a friendly customer service exemplar to join the team at Selwyn Aquatic Centre. You will support the busy front desk, take bookings, handle enquiries, process payments and help keep the facility welcoming and well-presented.

The role requires adaptability, a positive attitude and a willingness to assist with cleaning tasks as part of daily duties. Training will be provided, including weekend shifts when required.

Qualifications

• Previous Customer Service experience, however full training will be provided.
• Flexibility, by working additional shifts if required, including afternoons and weekends.
• Excellent people skills, able to relate to and connect with a wide range of backgrounds, ages, and cultures. A genuine enjoyment in communicating with people.
• A high degree of self-motivation and initiative - highly motivated, calm, reliable and flexible.
• Be willing to muck in and complete cleaning tasks as required.

Responsibilities

• Delivering outstanding customer service to visitors and members
• Assisting with enquiries and resolving customer issues
• Processing bookings, payments and administrative tasks
• Supporting the smooth operation of the facility
• Helping maintain a clean, safe and welcoming environment
• Working collaboratively with a positive and supportive team

Skills

Customer service

Flexibility

Communication

Job description

Selwyn District Council is seeking a friendly customer service exemplar to join the team at Selwyn Aquatic Centre. You will support the busy front desk, take bookings, handle enquiries, process payments and help keep the facility welcoming and well-presented.

The role requires adaptability, a positive attitude and a willingness to assist with cleaning tasks as part of daily duties. Training will be provided, including weekend shifts when required.