Customer Service Officer - Casual

Selwyn District Council; Rolleston; Vor Ort; NZD 42.000 - 52.000; Teilzeit

Benefits dieser Stelle

Great work-life balance

Career coaching and development

Wellbeing leave

Discounts with local and National OKs

Free parking

Zusammenfassung

Selwyn District Council is seeking a friendly customer service exemplar to join the team at Selwyn Aquatic Centre. You will support the busy front desk, take bookings, handle enquiries, process payments and help keep the facility welcoming and well-presented.

The role requires adaptability, a positive attitude and a willingness to assist with cleaning tasks as part of daily duties. Training will be provided, including weekend shifts when required.

Qualifikationen

• Previous Customer Service experience, however full training will be provided.
• Flexibility, by working additional shifts if required, including afternoons and weekends.
• Excellent people skills, able to relate to and connect with a wide range of backgrounds, ages, and cultures. A genuine enjoyment in communicating with people.
• A high degree of self-motivation and initiative - highly motivated, calm, reliable and flexible.
• Be willing to muck in and complete cleaning tasks as required.

Aufgaben

• Delivering outstanding customer service to visitors and members
• Assisting with enquiries and resolving customer issues
• Processing bookings, payments and administrative tasks
• Supporting the smooth operation of the facility
• Helping maintain a clean, safe and welcoming environment
• Working collaboratively with a positive and supportive team

Kenntnisse

Customer service

Flexibility

Communication

Jobbeschreibung

About the role

Based at Selwyn Aquatic Centre, you'll support the team during busy periods and provide cover for leave. No two days are the same. One moment you'll be welcoming customers through the doors, the next you'll be taking bookings, answering enquiries, or helping keep our facility looking its best.

What You'll Be Doing

• Delivering outstanding customer service to visitors and members
• Assisting with enquiries and resolving customer issues
• Processing bookings, payments and administrative tasks
• Supporting the smooth operation of the facility
• Helping maintain a clean, safe and welcoming environment
• Working collaboratively with a positive and supportive team

About you

You will be a highly motivated and customer focused person with the ability to adapt quickly and ensure policy and procedures are followed.

You will also have:

• Previous Customer Service experience, however full training will be provided.
• Flexibility, by working additional shifts if required, including afternoons and weekends.
• Excellent people skills, able to relate to and connect with a wide range of backgrounds, ages, and cultures. A genuine enjoyment in communicating with people.
• A high degree of self-motivation and initiative - highly motivated, calm, reliable and flexible.
• Be willing to muck in and complete cleaning tasks as required.

What we can offer

• Great work-life balance
• Career coaching and development
• Wellbeing leave
• Discounts with local and National businesses
• Free parking

Our values are important to us and represent the way we work:

• Be a good human
• Be brave - Think differently
• Better together. Make it happen for Selwyn.

We honour Te Tiriti o Waitangi, and we are committed to working with our Treaty partner to deliver on our obligations under Te Tiriti o Waitangi.

We value the safety of our staff and community - this role requires a satisfactory safety check including police vetting and requires you to pass a drug and alcohol test.