Customer Service Officer

Talent Propeller Limited; Rolleston; In loco; NZD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career coaching and development

Life insurance

Wellbeing and volunteer leave

Three extra days annual leave

Two weeks paid Partners Leave

Sick leave from day one

Discounts with local and national will

Descrizione del lavoro

Talent Propeller Limited is recruiting for the welcoming face of our Aquatic Centre in Rolleston, NZ. You will assist visitors, handle bookings and payments, and support daily operations to ensure a friendly, inclusive experience for all guests.

The role operates on a two-week roster with early and late shifts, and you will contribute to keeping the centre clean, safe, and well-organised while working with a supportive team.

Competenze

• Ideally previous Customer Service experience; however full training will be provided to the right candidate.
• Have had experience with POS and retail experience
• Excellent people skills, able to relate to and connect with a wide range of backgrounds, ages, and cultures.
• A high degree of self-motivation and initiative - highly motivated, calm, reliable and flexible.
• Be willing to muck in and complete cleaning tasks as required.

Mansioni

• Providing exceptional customer service to visitors and members.
• Assisting with enquiries and finding practical solutions.
• Managing bookings, payments and administrative tasks.
• Supporting the operation of aquatic programmes and activities.
• Maintaining a clean, safe and welcoming environment.
• Working collaboratively with a passionate and supportive team

Conoscenze

Customer service

POS experience

Booking management

Descrizione del lavoro

(Be the welcoming face of our Aquatic Centre!)

About the role:

You'll be the first point of contact for our customers, helping create positive experiences while supporting the day-to-day operations of the centre. Whether you're answering enquiries, taking bookings, assisting visitors, or keeping the facility running smoothly, you'll play an important role in making our Aquatic Centre a welcoming place for everyone.

This role has a two-week roster as follows

Week One

Monday - Friday 5.45am - 2.15pm

Week Two

Monday - Friday 2.00pm - 9.30pm

What You'll Be Doing

• Providing exceptional customer service to visitors and members.
• Assisting with enquiries and finding practical solutions.
• Managing bookings, payments and administrative tasks.
• Supporting the operation of aquatic programmes and activities.
• Maintaining a clean, safe and welcoming environment.
• Working collaboratively with a passionate and supportive team

About you:

You will be a highly motivated and customer centric person with the ability to adapt quickly and ensure policy and procedures are followed. You will be familiar with technology and be able to adapt quickly to new systems.

You will also have:

• Ideally previous Customer Service experience is preferred; however full training will be provided to the right candidate.
• Have had experience with POS and retail experience
• Excellent people skills, able to relate to and connect with a wide range of backgrounds, ages, and cultures. A genuine enjoyment in communicating with people.
• A high degree of self-motivation and initiative - highly motivated, calm, reliable and flexible.
• Be willing to muck in and complete cleaning tasks as required.

What we can offer:

• Career coaching and development
• Life insurance
• Wellbeing and volunteer leave
• Three extra days annual leave
• Two weeks paid Partners Leave
• Sick leave from day one
• Discounts with local and national businesses
  • Great, supportive and people focused team

Our values are important to us and represent the way we work: Be a good human Be brave - Think differently Better together. Make it happen for Selwyn.

We honour Te Tiriti o Waitangi, and we are committed to working with our Treaty partner to deliver on our obligations under Te Tiriti o Waitangi.

We value the safety of our young people - this role requires a satisfactory safety check including police vetting and requires you to pass a drug and alcohol test.