Global Freight Ops & Customer Service – Hybrid Growth

Gebruder Weiss Pty Ltd; Auckland; Hybride; NZD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Résumé du poste

Gebrüder Weiss in Auckland is seeking an experienced Operations & Customer Service Representative to join our team on a full-time basis. You will manage end-to-end logistics for air and sea shipments, coordinate with customers and carriers, and use CargoWise to keep updates current.

Hybrid working offers balance of office and home, with opportunities to grow within our international freight forwarding network.

Qualifications

• Experience in freight forwarding operations.
• Excellent communication and time management skills.
• Strong stakeholder management abilities.

Responsabilités

• Process air and sea import and export orders and documentation in line with company and NZ requirements
• Coordinate customer shipments and keep them up to date in CargoWise
• Proactively track and trace, check cargo availability, and monitor clearance and delivery
• Schedule pick-up and delivery appointments with customers and carriers
• Coordinate customs clearance with customs brokers in line with NZ Customs requirements
• Manage MPI biosecurity requirements, and use Trade Single Window lodgements where needed
• Respond to customer enquiries about the status and location of scheduled and en-route shipments
• Update clients on order status, including delays, by phone, email and reporting
• Coordinate operations and deliveries with overseas agents and cartage companies
• Build strong relationships with airlines, shipping lines, trucking companies, Ports of Auckland and Auckland Airport cargo terminals

Connaissances

Operations knowledge

Customer service

Communication

Time management

Stakeholder management

Outils

CargoWise

Description du poste

Gebrüder Weiss in Auckland is seeking an experienced Operations & Customer Service Representative to join our team on a full-time basis. You will manage end-to-end logistics for air and sea shipments, coordinate with customers and carriers, and use CargoWise to keep updates current.

Hybrid working offers balance of office and home, with opportunities to grow within our international freight forwarding network.