Global Freight Operations Lead

Team Recruitment; Whau; On-site; NZD 180,000 - 260,000; Full time

Job summary

Jacanna Global Logistics, a New Zealand-owned freight forwarder based in West Auckland, is seeking an experienced operations leader to drive performance across air, sea, landside and customs. You will set standards, KPIs and ways of working to deliver profitable, reliable service.

Reporting to the Group CEO, you’ll lead a high-performing team, coach for growth and partner with Sales to ensure promises match delivery.

Qualifications

• 10+ years' progressive freight forwarding operations experience.
• 5+ years' senior leadership experience leading teams.
• Strong air and sea freight knowledge across imports and exports with customs understanding.
• Solid understanding of revenue, gross profit, job profitability and cost-to-serve.
• Experience with CargoWise or a comparable freight forwarding system.
• Warehousing, 3PL or export supply planning experience is a bonus, not essential.

Responsibilities

• Lead operations across air, sea, landside and customs; set standards, KPIs and ways of working.
• Head the freight station and warehousing; coach and develop the team.
• Drive continuous improvement across processes and systems to scale the business.
• Collaborate with Head of Sales to ensure what is sold is delivered well.
• Shape and optimize profitability by understanding routes, margins and costs-to-serve.

Skills

Leadership

Freight forwarding knowledge

Commercial acumen

Continuous improvement

Team coaching

Tools

CargoWise

Job description

Jacanna Global Logistics, a New Zealand-owned freight forwarder based in West Auckland, is seeking an experienced operations leader to drive performance across air, sea, landside and customs. You will set standards, KPIs and ways of working to deliver profitable, reliable service.

Reporting to the Group CEO, you’ll lead a high-performing team, coach for growth and partner with Sales to ensure promises match delivery.