Global Freight Operations Coordinator - NZ

Toll Group; Māngere-Ōtāhuhu; On-site; NZD 60,000 - 75,000; Full time

Job summary

Toll Group is seeking an Operations Coordinator to join our New Zealand team in Auckland or Christchurch. You will manage international import/export shipments, coordinate with carriers and internal stakeholders, and ensure exceptional service across the logistics journey.

You’ll work closely with customers, carriers and teams to deliver on-time shipments, accurate documentation and proactive status updates, while upholding Toll’s standards of safety and operational performance.

Qualifications

• Minimum 3 years’ experience in a freight forwarding operations role.
• Solid understanding of international import and export processes.
• Strong customer service, communication and stakeholder management skills.
• Experience using CargoWise (essential).
• Excellent attention to detail and organisational skills.
• Ability to prioritise workloads and solve problems proactively.
• High proficiency across Microsoft Office applications.
• A positive, team-focused and customer-centric mindset.
• Flexitank and ISOtank experience.
• Exposure to both air and sea freight operations.

Responsibilities

• Manage international import and export shipments using CargoWise.
• Coordinate freight movements with shipping lines, airlines, transport providers and co-loaders.
• Provide proactive shipment updates and exceptional customer service.
• Resolve operational issues and support customers with shipment enquiries.
• Process shipping documentation, reporting, cargo declarations and invoicing.
• Monitor shipment performance and ensure service levels and customer KPIs are achieved.
• Maintain accurate customer and shipment records.
• Support continuous improvement initiatives to enhance customer experience.

Skills

3 years freight forwarding operations

International import/export

Customer service

CargoWise

Attention to detail

Prioritisation

Microsoft Office

Team-oriented

Flexitank/ISOtank

Air & sea freight ops

Education

Freight forwarding operations experience

Tools

CargoWise

Job description

Toll Group is seeking an Operations Coordinator to join our New Zealand team in Auckland or Christchurch. You will manage international import/export shipments, coordinate with carriers and internal stakeholders, and ensure exceptional service across the logistics journey.

You’ll work closely with customers, carriers and teams to deliver on-time shipments, accurate documentation and proactive status updates, while upholding Toll’s standards of safety and operational performance.