Global Freight Client Success Specialist

Mondiale VGL Pty; Māngere-Ōtāhuhu; On-site; NZD 70,000 - 95,000; Full time

Job summary

Mondiale VGL in Auckland is seeking a seasoned Freight Client Services Specialist to manage a portfolio of international shipments, coordinating with clients and operations to deliver accurate, timely freight solutions.

You’ll track shipments from order to loading, maintain data across OneTrack and CW1, build client reports, and proactively address delays, ensuring optimal options and seamless handovers from Sales.

Qualifications

• 3+ years grounding in import/export, air and sea freight, and Incoterms
• Working knowledge of detention, demurrage and wharf storage,
• A calm manner when things go sideways, and the confidence to escalat early
• Clear, professional communication on the phone and in writing
• Attention to detail without losing sight of the client relationship

Responsibilities

• Following shipments from order placement through to confirmed loading, using our OneTrack dashboard
• Keeping client data accurate across OneTrack and CW1, and building the reports clients rely on
• Spotting problems early, like missing documents, delays or detention risks, and sorting them out before they cost anyone money
• Recommending freight options and cost comparisons that suit what the client needs, not just what’s quickest to quote
• Setting up new clients properly, including their SOPs, so the handover from Sales feels seamless
• Getting out of the office. We expect regular calls, site visits and in-person catch-ups with your top clients

Skills

Import/Export freight

Detention & demurrage

Calm under pressure

Communication skills

Attention to detail

Job description

Mondiale VGL in Auckland is seeking a seasoned Freight Client Services Specialist to manage a portfolio of international shipments, coordinating with clients and operations to deliver accurate, timely freight solutions.

You’ll track shipments from order to loading, maintain data across OneTrack and CW1, build client reports, and proactively address delays, ensuring optimal options and seamless handovers from Sales.