Freight & Logistics Client Services Specialist

Mondiale VGL Pty; Māngere-Ōtāhuhu; On-site; NZD 42,000 - 65,000; Full time

Job summary

Mondiale VGL Pty in Auckland is seeking a Customer Service Representative to manage shipments, liaise with clients and coordinate with logistics teams. You’ll use OneTrack and CW1, ensuring data accuracy and timely reporting.

The role requires a calm, proactive communicator with at least 3 years in import/export or freight, solid understanding of detention, demurrage, and Incoterms, and a client-focused approach to prevent delays and cost overruns.

Qualifications

• 3+ years grounding in import/export, air and sea freight, and Incoterms.
• Working knowledge of detention, demurrage and wharf storage, and why they matter.
• A calm manner when things go sideways, and the confidence to elevate early.
• Clear, professional communication on the phone and in writing.
• Attention to detail without losing sight of the client relationship.

Responsibilities

• Following shipments from order placement through to confirmed loading, using our OneTrack dashboard
• Keeping client data accurate across OneTrack and CW1, and building the reports clients rely on
• Spotting problems early, like missing documents, delays or detention risks, and sorting them out before they cost anyone money
• Recommending freight options and cost comparisons that suit what the client needs, not just what’s quickest to quote
• Setting up new clients properly, including their SOPs, so the handover from Sales feels seamless
• Getting out of the office. We expect regular calls, site visits and in-person catch-ups with your top clients

Job description

Mondiale VGL Pty in Auckland is seeking a Customer Service Representative to manage shipments, liaise with clients and coordinate with logistics teams. You’ll use OneTrack and CW1, ensuring data accuracy and timely reporting.

The role requires a calm, proactive communicator with at least 3 years in import/export or freight, solid understanding of detention, demurrage, and Incoterms, and a client-focused approach to prevent delays and cost overruns.