Customer Services Representative

Mondiale VGL Pty; Māngere-Ōtāhuhu; On-site; NZD 42,000 - 65,000; Full time

Job summary

Mondiale VGL Pty in Auckland is seeking a Customer Service Representative to manage shipments, liaise with clients and coordinate with logistics teams. You’ll use OneTrack and CW1, ensuring data accuracy and timely reporting.

The role requires a calm, proactive communicator with at least 3 years in import/export or freight, solid understanding of detention, demurrage, and Incoterms, and a client-focused approach to prevent delays and cost overruns.

Qualifications

• 3+ years grounding in import/export, air and sea freight, and Incoterms.
• Working knowledge of detention, demurrage and wharf storage, and why they matter.
• A calm manner when things go sideways, and the confidence to elevate early.
• Clear, professional communication on the phone and in writing.
• Attention to detail without losing sight of the client relationship.

Responsibilities

• Following shipments from order placement through to confirmed loading, using our OneTrack dashboard
• Keeping client data accurate across OneTrack and CW1, and building the reports clients rely on
• Spotting problems early, like missing documents, delays or detention risks, and sorting them out before they cost anyone money
• Recommending freight options and cost comparisons that suit what the client needs, not just what’s quickest to quote
• Setting up new clients properly, including their SOPs, so the handover from Sales feels seamless
• Getting out of the office. We expect regular calls, site visits and in-person catch-ups with your top clients

Job description

• Position Title: Customer Service Representative

Company Description

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets.

For over 40 years, we’ve connected people, places and possibilities - moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.

We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing.

Our scale and reach help businesses operate more efficiently across borders and supply chains – and our team of 1,500+ people brings diverse perspectives and shared ambition.

We’re proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving – and build a career that moves with it.

Job Description

What you will be doing:

• Following shipments from order placement through to confirmed loading, using our OneTrack dashboard
• Keeping client data accurate across OneTrack and CW1, and building the reports clients rely on
• Spotting problems early, like missing documents, delays or detention risks, and sorting them out before they cost anyone money
• Recommending freight options and cost comparisons that suit what the client needs, not just what’s quickest to quote
• Setting up new clients properly, including their SOPs, so the handover from Sales feels seamless
• Getting out of the office. We expect regular calls, site visits and in-person catch-ups with your top clients

Qualifications

What you bring

• 3+ yearsgrounding in import/export, air and sea freight, and Incoterms
• Working knowledge of detention, demurrage and wharf storage, and why they matter
• A calm manner when things go sideways, and the confidence to elevate early
• Clear, professional communication on the phone and in writing
• Attention to detail without losing sight of the client relationship

Additional Information

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.