Customer Services Representative

Mondiale VGL Pty; Auckland; On-site; NZD 65,000 - 90,000; Full time

Job summary

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets. We’re seeking a logistics professional in Auckland to manage end-to-end shipments and client relationships.

You will coordinate import/export activities, use our OneTrack dashboard and CW1, and build accurate reports for clients. If you thrive under pressure, this role offers variety and growth within a supportive team.

Qualifications

• 3+ years of experience in import/export, air and sea freight, and Incoterms.
• Working knowledge of detention, demurrage and wharf storage.
• A calm manner when things go sideways, and the confidence to escalate early.
• Clear, professional communication on the phone and in writing.
• Attention to detail without losing sight of the client relationship.

Responsibilities

• Follow shipments from order placement through to confirmed loading, using OneTrack dashboard.
• Keep client data accurate across OneTrack and CW1, and build the reports clients rely on.
• Spot problems early, like missing documents, delays or detention risks, and sort them out before they cost anyone money.
• Recommend freight options and cost comparisons that suit client needs, not just quickest quotes.
• Set up new clients properly, including their SOPs, for seamless handover from Sales.
• Getting out of the office with regular calls, site visits and in-person client meetings.

Skills

Import/Export

Air & Sea Freight

Detention & Demurrage

Wharf Storage

Communication

Attention to Detail

Tools

OneTrack

CW1

Job description

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets.

For over 40 years, we’ve connected people, places and possibilities - moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.

We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing.

Our scale and reach help businesses operate more efficiently across borders and supply chains – and our team of 1,500+ people brings diverse perspectives and shared ambition.

We’re proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving – and build a career that moves with it.

Job Description

What you will be doing:

• Following shipments from order placement through to confirmed loading, using our OneTrack dashboard
• Keeping client data accurate across OneTrack and CW1, and building the reports clients rely on
• Spotting problems early, like missing documents, delays or detention risks, and sorting them out before they cost anyone money
• Recommending freight options and cost comparisons that suit what the client needs, not just what’s quickest to quote
• Setting up new clients properly, including their SOPs, so the handover from Sales feels seamless
• Getting out of the office. We expect regular calls, site visits and in-person catch-ups with your top clients.

Qualifications

What you bring

• 3+ years grounding in import/export, air and sea freight, and Incoterms
• Working knowledge of detention, demurrage and wharf storage, and why they matter
• A calm manner when things go sideways, and the confidence to escalay early
• Clear, professional communication on the phone and in writing
• Attention to detail without losing sight of the client relationship

Additional Information

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed.

We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive.

With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed.

We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive.

With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.