Global Agent & Pathways Operations Advisor

Theuniversityofauckland; Auckland; Hybrid; NZD 79,000 - 85,000; Full time

Benefits offered by this job

Up to 6.75% employer superannuation

Five weeks' annual leave

Flexible and hybrid working

Career development and learning

Staff discounts and wellbeing

Vibrant campus facilities

Globally connected university

Job summary

The University of Auckland's International Office is seeking an organised Agent and Pathway Operations Adviser to support its network of education agents and pathway partners. You will coordinate communications, assist with contracts and performance management, and ensure compliance across partnerships.

This full-time role offers opportunities to analyse partnerships, improve systems, and contribute to recruitment goals for international students, with a collaborative team and flexible working

Qualifications

• A relevant tertiary qualification or equivalent professional experience.
• Experience developing and maintaining effective stakeholder relationships.
• Understanding of the international higher education sector.
• Experience improving processes, systems and service delivery.
• Financial administration, reconciliation, or commission management experience.
• Experience working with contracts, compliance requirements, or governance processes.
• Strong analytical and reporting skills, including advanced Excel capability.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong written and verbal communication skills.
• Customer-focused mindset with a proactive approach to problem-solving.
• Experience working with diverse stakeholder groups and cross-functional teams.
• Experience in international student recruitment, admissions, education agencies, or project delivery would be highly advantageous.

Responsibilities

• Coordinate agent communications and support contract and performance management activities.
• Oversee commission reconciliation processes and monitor compliance obligations.
• Contribute to the continuous improvement of systems, reporting and operational practices.
• Provide insights through reporting and analysis to inform strategic decision-making.

Skills

Stakeholder relationships

Contract management

Compliance

Process improvement

Financial reconciliation

Contracts & governance

Analytics & reporting

Communication skills

Organisational skills

International student recruitment

Project delivery

Education

Tertiary qualification or equivalent experience

Job description

The University of Auckland's International Office is seeking an organised Agent and Pathway Operations Adviser to support its network of education agents and pathway partners. You will coordinate communications, assist with contracts and performance management, and ensure compliance across partnerships.

This full-time role offers opportunities to analyse partnerships, improve systems, and contribute to recruitment goals for international students, with a collaborative team and flexible working