Global Agent & Pathway Operations Advisor

University of Auckland; Auckland; Hybrid; NZD 79,000 - 85,000; Full time

Benefits offered by this job

Employer superannuation contribution

Five weeks' annual leave

Flexible/hybrid working arrangements

Career development and learning

Staff discounts and wellbeing programs

Vibrant campus environment

Job summary

The University of Auckland’s International Office is seeking an Agent and Pathway Operations Adviser to support a global network of international education agents and pathway partners. You will coordinate communications, manage contracts and performance, and ensure compliant operations to deliver strong outcomes for prospective international students.

You will provide reporting insights to inform strategic decisions, monitor compliance, and contribute to continuous improvement of systems and

Qualifications

• Degree or comparable experience in international education, partnerships or operations
• Experience building and maintaining stakeholder relationships in a university or education context
• Understanding of international higher education sector and recruitment partnerships
• Experience improving processes, systems and service delivery
• Financial administration, reconciliation, or commission management experience
• Experience with contracts, compliance requirements, or governance processes
• Strong analytical and reporting skills, including advanced Excel capability
• Excellent organisational and communication skills, with ability to manage competing priorities

Responsibilities

• Coordinate agent communications and partnerships across international education networks.
• Support contract and performance management, compliance and governance activities.
• Oversee commission reconciliation and related financial processes.
• Produce insights through reporting to inform strategic decision-making.

Skills

Relationship management

Operations coordination

Compliance

Data analysis

Reporting

Communication skills

Problem solving

Stakeholder engagement

Education

Tertiary qualification or equivalent

Tools

Excel

Job description

The University of Auckland’s International Office is seeking an Agent and Pathway Operations Adviser to support a global network of international education agents and pathway partners. You will coordinate communications, manage contracts and performance, and ensure compliant operations to deliver strong outcomes for prospective international students.

You will provide reporting insights to inform strategic decisions, monitor compliance, and contribute to continuous improvement of systems and