Agent and Pathway Operations Adviser

The PIE Partnership; Auckland; Hybrid; NZD 79,000 - 85,000; Full time

Benefits offered by this job

Hybrid work

Five weeks' annual leave

Employer superannuation

Career development

Staff discounts

Job summary

The University of Auckland is seeking an organised, relationship-focused Agent and Pathway Operations Adviser within the International Office. You will support the network of international education agents and pathway partners, ensuring compliant and effective recruitment partnerships and delivering positive outcomes for prospective students.

Based in Auckland, this permanent full-time role involves coordinating agent communications, managing contracts and performance, reconciling commissions,

Qualifications

• Relevant tertiary qualification or equivalent professional experience.
• Experience developing and maintaining effective stakeholder relationships.
• Understanding of the international higher education sector.
• Experience improving processes, systems and service delivery.
• Strong analytical and reporting skills, including advanced Excel capability.
• Ability to manage competing priorities in a fast-paced environment.
• Customer-focused mindset with proactive problem-solving approach.

Responsibilities

• Coordinate agent communications with the University’s international education partners.
• Support contract and performance management activities for agents and partners.
• Oversee commission reconciliation processes to ensure accuracy.
• Monitor compliance obligations and reporting requirements.
• Contribute to continuous improvement of systems, reporting and operations.
• Provide insights through reporting to inform strategic decisions.

Education

Tertiary qualification

Job description

Company Description

Waipapa Taumata Rau | The University of Auckland

Waipapa Taumata Rau, The University of Auckland is New Zealand's leading university and one of the country's largest employers. With over 6,000 staff supporting more than 47,000 students, we are dedicated to delivering excellence in teaching, learning, research and service.

Our Strategic Engagement portfolio drives the University's external engagement, spanning marketing, communications, student recruitment, internationalisation, fundraising, alumni relations, government relations and sustainability initiatives.

Job Description

Te Whiwhinga mahi | The opportunity

We're looking for an organised, relationship-focused professional to join our International Office as an Agent and Pathway Operations Adviser.

This is a pivotal role supporting the University's network of international education agents and pathway partners. Working closely with the Agent and Pathway Operations Manager and our International Future Students team, you'll help ensure our global recruitment partnerships operate effectively, compliantly and deliver outstanding outcomes for prospective international students.

A varied and collaborative position, you'll coordinate agent communications, support contract and performance management activities, oversee commission reconciliation processes, monitor compliance obligations, and contribute to the continuous improvement of systems, reporting and operational practices.

You'll also provide valuable insights through reporting and analysis, helping inform strategic decision-making and supporting the University's international student recruitment objectives.

Mō tō mātou rōpū | About the team

The International Office leads the University's internationalisation strategy, including international student recruitment, global partnerships, transnational education and student mobility programmes.

As part of the International Future Students team, you'll work with colleagues across the University as well as education agents, pathway providers and international partners around the world. This is a highly collaborative environment where innovation, relationship building and continuous improvement are highly valued.

This is a permanent full-time position (37.5 hours per week). The salary range for this role is Band F. Appointments are most typically made within the range of $78,601 – $85,000, negotiable depending on skills and experience.

A full description of your duties and the role are provided in the position description

He kōrero mōu | About you

You'll be someone who enjoys working at the intersection of relationship management, operations, compliance and data. You have a keen eye for detail, thrive in a fast-paced environment and can confidently manage multiple priorities while delivering exceptional service to stakeholders.

You'll bring strong analytical capability alongside excellent communication skills, allowing you to build trusted relationships and contribute to improvements that enhance both partner experience and operational effectiveness. With a forward-thinking and continuous improvement mindset, you'll proactively identify opportunities to strengthen processes, systems and service delivery, driving more effective ways of working across the function.

You will also have:

• A relevant tertiary qualification or equivalent professional experience
• Experience developing and maintaining effective stakeholder relationships
• An understanding of the international higher education sector
• Experience improving processes, systems and service delivery
• Financial administration, reconciliation, or commission management experience
• Experience working with contracts, compliance requirements, or governance processes
• Strong analytical and reporting skills, including advanced Excel capability
• Excellent organisational skills and the ability to manage competing priorities
• Strong written and verbal communication skills
• A customer-focused mindset with a proactive approach to problem-solving
• Experience working with diverse stakeholder groups and cross-functional teams

Experience in international student recruitment, admissions, education agencies, or project delivery would be highly advantageous.

Ngā āhuatanga kei a mātou | What we offer

We offer more than just a job. We provide a supportive and flexible work environment, competitive benefits, and opportunities for professional growth within one of New Zealand's most respected organisations.

Our staff benefits include:

• Up to 6.75% employer superannuation contribution
• Five weeks' annual leave
• Flexible and hybrid working arrangements
• Career development and learning opportunities
• Access to staff discounts and wellbeing programmes
• A vibrant campus environment with excellent facilities
• The opportunity to contribute to a globally connected and internationally recognised university

Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+ , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

If you have specific questions that you cannot find the answers to in the advertisement or position description, you are welcome to contact Bebe Fu, Agent and Pathway Operations Manager [e-mail].