Agent and Pathway Operations Adviser

Auckland; Auckland; Hybrid; NZD 79,000 - 85,000; Full time

Benefits offered by this job

Employer superannuation

Five weeks annual leave

Flexible & hybrid working

Career development

Staff discounts & wellbeing programmes

Vibrant campus environment

Global network

Job summary

Waipapa Taumata Rau | The University of Auckland seeks an Agent and Pathway Operations Adviser in the International Office. You will support international education agents and pathway partners, coordinating communications, contracts, and performance management to ensure compliant, effective partnerships that deliver outcomes for prospective students.

This permanent full-time role (37.5 hours/week) sits within the International Future Students team, reporting to the Agent and Pathway Operations

Qualifications

• Tertiary qualification or equivalent professional experience.
• Proven ability to develop and maintain stakeholder relationships.
• Understanding of the international higher education sector.
• Experience improving processes, systems and service delivery.
• Experience with financial administration, reconciliation or commission management.
• Experience working with contracts, compliance or governance.
• Strong analytical and reporting skills, including advanced Excel.
• Excellent organisational skills and ability to manage competing priorities.
• Strong written and verbal communication skills.
• Customer-focused mindset with proactive problem-solving.
• Experience working with diverse stakeholder groups and cross-functional teams.
• Experience in international student recruitment, admissions, education agencies, or project delivery is advantageous.

Responsibilities

• Coordinate agent communications and relationship management activities.
• Support contract, performance management and reconciliation processes.
• Oversee commission reconciliation and compliance monitoring.
• Contribute to system, reporting and process improvements across operations.
• Provide reporting insights to inform strategic decisions and activities.

Skills

Stakeholder management

Advanced Excel

Analytical thinking

Communication skills

Organisational skills

Problem solving

Cross-functional teamwork

Attention to detail

Customer focus

Interpersonal skills

Time management

Education

Tertiary qualification or equivalent experience

Job description

• UoA Department Name: International Office

Company Description

Waipapa Taumata Rau | The University of Auckland

Waipapa Taumata Rau, The University of Auckland is New Zealand's leading university and one of the country's largest employers. With over 6,000 staff supporting more than 47,000 students, we are dedicated to delivering excellence in teaching, learning, research and service.

Our Strategic Engagement portfolio drives the University's external engagement, spanning marketing, communications, student recruitment, internationalisation, fundraising, alumni relations, government relations and sustainability initiatives.

Job Description

We're looking for an organised, relationship-focused professional to join our International Office as an Agent and Pathway Operations Adviser.

This is a pivotal role supporting the University's network of international education agents and pathway partners. Working closely with the Agent and Pathway Operations Manager and our International Future Students team, you'll help ensure our global recruitment partnerships operate effectively, compliantly and deliver outstanding outcomes for prospective international students.

A varied and collaborative position, you'll coordinate agent communications, support contract and performance management activities, oversee commission reconciliation processes, monitor compliance obligations, and contribute to the continuous improvement of systems, reporting and operational practices.

You'll also provide valuable insights through reporting and analysis, helping inform strategic decision-making and supporting the University's international student recruitment objectives.

The International Office leads the University's internationalisation strategy, including international student recruitment, global partnerships, transnational education and student mobility programmes.

As part of the International Future Students team, you'll work with colleagues across the University as well as education agents, pathway providers and international partners around the world. This is a highly collaborative environment where innovation, relationship building and continuous improvement are highly valued.

This is a permanent full-time position (37.5 hours per week). The salary range for this role is Band F. Appointments are most typically made within the range of $78,601 – $85,000, negotiable depending on skills and experience.

You'll be someone who enjoys working at the intersection of relationship management, operations, compliance and data. You have a keen eye for detail, thrive in a fast-paced environment and can confidently manage multiple priorities while delivering exceptional service to stakeholders.

You'll bring strong analytical capability alongside excellent communication skills, allowing you to build trusted relationships and contribute to improvements that enhance both peer experience and operational effectiveness. With a forward-thinking and continuous improvement mindset, you'll proactively identify opportunities to strengthen processes, systems and service delivery, driving more effective ways of working across the function.

You will also have:

• A relevant tertiary qualification or equivalent professional experience
• Experience developing and maintaining effective stakeholder relationships
• An understanding of the international higher education sector
• Experience improving processes, systems and service delivery
• Financial administration, reconciliation, or commission management experience
• Experience working with contracts, compliance requirements, or governance processes
• Strong analytical and reporting skills, including advanced Excel capability
• Excellent organisational skills and the ability to manage competing priorities
• Strong written and verbal communication skills
• A customer-focused mindset with a proactive approach to problem-solving
• Experience working with diverse stakeholder groups and cross-functional teams

Experience in international student recruitment, admissions, education agencies, or project delivery would be highly advantageous.

We offer more than just a job. We provide a supportive and flexible work environment, competitive benefits, and opportunities for professional growth within one of New Zealand's most respected organisations.

Our staff benefits include:

• Up to 6.75% employer superannuation contribution
• Five weeks' annual leave
• Flexible and hybrid working arrangements
• Career development and learning opportunities
• Access to staff discounts and wellbeing programmes
• A vibrant campus environment with excellent facilities
• The opportunity to contribute to a globally connected and internationally recognised university

Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

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