Global Account Management Coordinator & Sales Support

Mondiale VGL Pty; Māngere-Ōtāhuhu; On-site; NZD 60,000 - 80,000; Full time

Job summary

Mondiale VGL is seeking an Account Management Coordinator to support our Sales team and key customer accounts, ensuring exceptional service, seamless communication, and efficient sales administration. Acting as the central link between customers, Key Account Managers, Business Development Managers, and operational teams.

Prepare QBR/MBR slides, respond to requests, build bespoke client reports in Excel, and manage a growing portfolio.

Qualifications

• 3+ years' experience in sales support, customer service, and account coordination.
• Clear, confident communication, written and over the phone, with a calm approach when things get busy.
• Strong Microsoft Office skills, especially PowerPoint, with good working Excel.
• Ability to stay organised and juggle several tasks with attention to detail.
• Curiosity and a willingness to work in the office as part of a team.

Responsibilities

• Prepare QBR and MBR slides and reports for customers and account managers
• Help turn around quotes and respond to customer requests
• Build client reports, including bespoke ones, using Excel and our systems
• Manage a portfolio of smaller accounts as you grow into the role
• Be a reliable first point of contact for customers, answering calls and emails and resolving issues quickly
• Cover for account managers when they're away, within agreed guidelines
• Take minutes at the fortnightly Sales meeting and support the team with admin and research
• Occasionally help with company events or attend client functions, which sometimes means an after-hours commitment. We'll give you notice, and it's not every week.
• Follow up with existing key accounts when workload allows

Skills

Sales support

Customer service

Account coordination

Communication

PowerPoint

Excel

Organization

Team player

Tools

CRM systems

Job description

Mondiale VGL is seeking an Account Management Coordinator to support our Sales team and key customer accounts, ensuring exceptional service, seamless communication, and efficient sales administration. Acting as the central link between customers, Key Account Managers, Business Development Managers, and operational teams.

Prepare QBR/MBR slides, respond to requests, build bespoke client reports in Excel, and manage a growing portfolio.