FCL Planner & Customer Service Coordinator

Mondiale VGL Pty; Auckland; Hybrid; NZD 60,000 - 80,000; Full time

Job summary

Mondiale VGL Pty is seeking a FCL Planner & Customer Service Coordinator in Auckland to own the end-to-end customer experience and manage deliveries with external transport providers. This role ensures accurate bookings, POD provision, and timely updates to all parties involved.

The successful candidate will coordinate with transport teams, maintain data integrity in our systems, and contribute to a strong health and safety culture while supporting continuous improvements in service delivery.

Qualifications

• 2+ years in transport or logistics or customer service.
• Familiarity with Transport Management System (TMS).
• Solid knowledge of Auckland metro area.
• Strong customer-first mindset with excellent communication.
• Sharp numerical and analytical abilities.
• Excellent planning and time management.

Responsibilities

• Own the customer experience across phones and email, promptly and professionally.
• Confirm delivery requirements, timeframes, site access, and instructions with customers.
• Provide PODs and support despatch as needed.
• Arrange deliveries with external transport providers.
• Manage port bookings (VBS – POAL and Metroport) and monitor availability.
• Keep job, booking, and transport data accurate in our systems.
• Adapt to changes in delivery dates and customer requirements.
• Collaborate with transport and customer service to hit targets.
• Contribute to health and safety culture by reporting hazards.

Skills

Transport/Logistics experience

TMS familiarity

Auckland metro area knowledge

Customer-first mindset

Attention to detail

Planning & organizing

Problem solving

Job description

FCL Planner & Customer Service Coordinator

• Full-time
• Department: Transport
• Position Title: Transport Customer Service Representative

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets.

For over 40 years, we’ve connected people, places and possibilities - moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.

We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing.

Our scale and reach help businesses operate more efficiently across borders and supply chains – and our team of 1,500+ people brings diverse perspectives and shared ambition.

We’re proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving – and build a career that moves with it.

Please note: 7am Start

You'll be the person customers rely on to confirm delivery windows, navigate site access quirks, and solve the curveballs that come with transport — changed dates, tight timeframes, last-minute requirements.

What you'll be doing

• Owning the customer experience — phones, emails, and everything in between, handled promptly and professionally
• Confirming delivery requirements, timeframes, site access, and special instructions directly with customers
• Providing PODs and supporting despatch as needed
• Arranging deliveries with external transport providers
• Securing and managing port bookings (VBS – POAL and Metroport)
• Monitoring port availability, vessel arrivals, and container availability
• Keeping job, booking, and transport data accurate and current in our systems
• Managing changes to delivery dates, times, and customer requirements as they come up
• Working as one team with transport and customer service colleagues to hit operational targets
• Playing your part in a strong health and safety culture — following procedures, reporting hazards and incidents, and looking out for your team

What you'll bring

• 2+ years previous experience in Transport or Logistics preferred & or Customer Service
• Familiarity with a Transport Management System (TMS)
• Good working knowledge of the Auckland metro area
• A genuine customer-first mindset, with the communication skills to match
• Sharp attention to detail and strong numerical/analytical skills
• Excellent planning, organising, and time management abilities
• A practical problem solver with plenty of common sense
• Action-oriented, high integrity, and someone people can trust to get it right

Why Mondiale VGL?

• Be part of a dynamic and growing team in a global company with over 40 years of industry expertise
• Join a supportive, energetic environment where no two days are the same
• Build a career where your impact drives the future of the logistics and freight teams

If you're passionate about client service and ready to take your career to the next level, we'd love to hear from you!and be part of the team at Mondiale VGL.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.