FCL Planner & Customer Service Lead – Logistics

Mondiale VGL Pty; Māngere-Ōtāhuhu; On-site; NZD 65,000 - 85,000; Full time

Job summary

Mondiale VGL is seeking a dedicated FCL Planner & Customer Service Coordinator in Auckland to join our Transport team. You’ll own the customer experience across phone and email, confirm delivery requirements, and support despatch with PODs and external transport providers.

In this role you’ll monitor port bookings, vessel arrivals, and container availability, while keeping data accurate in our systems. You’ll work with the team to hit delivery targets and uphold a strong health and safety

Qualifications

• 2+ years experience in Transport or Logistics or Customer Service.
• Familiarity with a Transport Management System (TMS).
• Good working knowledge of Auckland metro area.
• Customer-first mindset with strong communication skills.
• Sharp attention to detail and strong numerical/analytical skills.
• Excellent planning, organising and time management abilities.
• Practical problem solver with high integrity.

Responsibilities

• Owning the customer experience — phones, emails, and everything in between, handled promptly and professionally.
• Confirming delivery requirements, timeframes, site access, and special instructions directly with customers.
• Providing PODs and supporting despatch as needed.
• Arranging deliveries with external transport providers.
• Securing and managing port bookings (VBS – POAL and Metroport).
• Monitoring port availability, vessel arrivals, and container availability.
• Keeping job, booking, and transport data accurate and current in our systems.
• Managing changes to delivery dates, times, and customer requirements as they come up.
• Working as one team with transport and customer service colleagues to hit operational targets.
• Playing your part in a strong health and safety culture — following procedures, reporting hazards and incidents, and looking out for your team.

Skills

Transport experience

Customer service

TMS familiarity

Auckland knowledge

Job description

Mondiale VGL is seeking a dedicated FCL Planner & Customer Service Coordinator in Auckland to join our Transport team. You’ll own the customer experience across phone and email, confirm delivery requirements, and support despatch with PODs and external transport providers.

In this role you’ll monitor port bookings, vessel arrivals, and container availability, while keeping data accurate in our systems. You’ll work with the team to hit delivery targets and uphold a strong health and safety