Client Success & Sales Support Coordinator

Mondiale VGL Pty; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

Mondiale VGL Pty is seeking an Account Management Coordinator to support the Sales team and key customer accounts. You will act as the central link between customers, Key Account Managers, Business Development Managers, and operational teams.

Responsibilities include preparing QBR/MBR slides, turning around quotes, building bespoke client reports in Excel, and managing a portfolio of smaller accounts. Strong communication and MS Office skills are essential.

Qualifications

• 3+ years’ experience in sales support, customer service, or account coordination.
• Clear, confident communication, written and over the phone, and a calm approach when things get busy.
• Strong Microsoft Office skills, especially PowerPoint, with good working Excel.

Responsibilities

• Prepare QBR and MBR slides and reports for customers and account managers.
• Help turn around quotes and respond to customer requests.
• Build client reports, including bespoke ones, using Excel and our systems.
• Manage a portfolio of smaller accounts as you grow into the role.
• Be a reliable first point of contact for customers, answering calls and emails and resolving issues quickly.
• Cover for account managers when they’re away, within agreed guidelines.
• Take minutes at the fortnightly Sales meeting and support the team with admin and research.
• Occasionally help with company events or attend client functions, which sometimes means an after-hours commitment.

Skills

Sales support

Communication

MS Office

Tools

PowerPoint

Excel

Job description

Mondiale VGL Pty is seeking an Account Management Coordinator to support the Sales team and key customer accounts. You will act as the central link between customers, Key Account Managers, Business Development Managers, and operational teams.

Responsibilities include preparing QBR/MBR slides, turning around quotes, building bespoke client reports in Excel, and managing a portfolio of smaller accounts. Strong communication and MS Office skills are essential.