Account Management Coordinator

Mondiale VGL Pty; Māngere-Ōtāhuhu; On-site; NZD 60,000 - 80,000; Full time

Job summary

Mondiale VGL is seeking an Account Management Coordinator to support our Sales team and key customer accounts, ensuring exceptional service, seamless communication, and efficient sales administration. Acting as the central link between customers, Key Account Managers, Business Development Managers, and operational teams.

Prepare QBR/MBR slides, respond to requests, build bespoke client reports in Excel, and manage a growing portfolio.

Qualifications

• 3+ years' experience in sales support, customer service, and account coordination.
• Clear, confident communication, written and over the phone, with a calm approach when things get busy.
• Strong Microsoft Office skills, especially PowerPoint, with good working Excel.
• Ability to stay organised and juggle several tasks with attention to detail.
• Curiosity and a willingness to work in the office as part of a team.

Responsibilities

• Prepare QBR and MBR slides and reports for customers and account managers
• Help turn around quotes and respond to customer requests
• Build client reports, including bespoke ones, using Excel and our systems
• Manage a portfolio of smaller accounts as you grow into the role
• Be a reliable first point of contact for customers, answering calls and emails and resolving issues quickly
• Cover for account managers when they're away, within agreed guidelines
• Take minutes at the fortnightly Sales meeting and support the team with admin and research
• Occasionally help with company events or attend client functions, which sometimes means an after-hours commitment. We'll give you notice, and it's not every week.
• Follow up with existing key accounts when workload allows

Skills

Sales support

Customer service

Account coordination

Communication

PowerPoint

Excel

Organization

Team player

Tools

CRM systems

Job description

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets.

For over 40 years, we've connected people, places and possibilities - moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.

We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing.

Our scale and reach help businesses operate more efficiently across borders and supply chains - and our team of 1,500+ people brings diverse perspectives and shared ambition.

We're proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving - and build a career that moves with it.

Company Description

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets.

For over 40 years, we've connected people, places and possibilities - moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.

We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing.

Our scale and reach help businesses operate more efficiently across borders and supply chains - and our team of 1,500+ people brings diverse perspectives and shared ambition.

We're proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving - and build a career that moves with it.

Job Description

AsanAccount Management Coordinator, you will play a vital role in supporting our Sales team and key customer accounts, ensuring exceptional service, seamless communication, and efficient sales administration. Acting as the central link between customers, Key Account Managers, Business Development Managers, and operational teams.

What you'll do

• Prepare QBR and MBR slides and reports for customers and account managers
• Help turn around quotes and respond to customer requests
• Build client reports, including bespoke ones, using Excel and our systems
• Manage a portfolio of smaller accounts as you grow into the role
• Be a reliable first point of contact for customers, answering calls and emails and resolving issues quickly
• Cover for account managers when they're away, within agreed guidelines
• Take minutes at the fortnightly Sales meeting and support the team with admin and research
• Occasionally help with company events or attend client functions, which sometimes means an after-hours commitment. We'll give you notice, and it's not every week.
• Follow up with existing key accounts when workload allows

Qualifications

What you'll bring

• 3+ years' experience in sales support, customer service, account coordination.
• Clear, confident communication, written and over the phone, and a calm approach when things get busy
• Strong Microsoft Office skills, especially PowerPoint, with good working Excel
• The ability to stay organised, juggle several tasks and keep the detail right
• Curiosity, a willingness to ask questions, and a keenness to work in the office as part of a team

What you don't need

• Freight experience. We can teach you the industry, but your attitude is up to you.

Desirable

• Experience supporting Key Account Managers, Business Development Managers, or Sales Executives.
• Familiarity with CRM systems and customer account management processes.
• Experience preparing customer presentations, Quarterly Business Reviews (QBRs), and management reporting.

Additional Information

We believe our people are our greatest strength - and the diversity of our team is central to how we grow and succeed. We're committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we're better together when our team reflects the diversity of the communities and customers we work with every day.