FCL Planner & Customer Experience Coordinator

Mondiale VGL; Auckland; On-site; NZD 70,000 - 100,000; Full time

Job summary

Mondiale VGL is seeking a FCL Planner & Customer Service Coordinator in Auckland. You will own the end-to-end customer experience, confirm delivery requirements, and coordinate with external transport providers to ensure on-time arrivals.

The role requires 2+ years in transport/logistics or customer service, with a strong focus on accuracy, planning, and communication across teams in a dynamic global logistics environment.

Qualifications

• 2+ years experience in Transport or Logistics or Customer Service.
• Familiarity with a Transport Management System (TMS).
• Good working knowledge of the Auckland metro area.

Responsibilities

• Own the customer experience—phones, emails, and everything in between.
• Confirm delivery requirements, timeframes, site access, and instructions with customers.
• Provide PODs and support despatch as needed.

Skills

Transport or Logistics

TMS familiarity

Auckland area knowledge

Customer-first mindset

Numerical/analytical skills

Planning & time management

Tools

Transport Management System (TMS)

Job description

Mondiale VGL is seeking a FCL Planner & Customer Service Coordinator in Auckland. You will own the end-to-end customer experience, confirm delivery requirements, and coordinate with external transport providers to ensure on-time arrivals.

The role requires 2+ years in transport/logistics or customer service, with a strong focus on accuracy, planning, and communication across teams in a dynamic global logistics environment.